International Logistics Coordinator

You will get our products across borders on time, compliant and at the right cost. You will prepare every export document, choose carriers, clear customs issues and keep Account Managers and customers informed.

You will also support our marketplace expansion. That means solving flammable storage limits for Amazon Canada and helping launch Amazon Australia through GST registration and AICIS chemical compliance. Many of our gels, primers, adhesives and top coats are regulated or dangerous goods, so accuracy matters on every shipment.

•      Apply the Incoterms (DDP, DAP, EXW, FOB) set by the Account Manager for each customer shipment.

•      Maintain the HS code master by SKU and classify new products as they launch.

•      Confirm country of origin and issue origin documents: CUSMA (Canada), EUR.1 or statement of origin (EU/UK), stamped certificates of origin where required.

•      Maintain customer customs profiles: EORI numbers, Importer of Record arrangements (Japan), VAT/GST registrations and customs broker assignments.

•      Maintain and distribute SDS, ingredient lists and EU/CLP labeling documents.

•      Monitor restricted and prohibited product rules by country, including HEMA restrictions, acetone air-freight limits and per-package quantity caps.

•      Compare quotes across DHL, FedEx, freight forwarders and customer freight accounts; choose service level by cost and transit time.

•      Manage carrier accounts, negotiate rates and run annual rate reviews.

•      Decide cargo insurance coverage for each shipment.

•      Handle ocean freight end to end: booking, cutoffs, FCL vs. LCL decisions, container loading plans and telex release.

•      Keep a carrier cutoff and international holiday calendar (Lunar New Year, Golden Week, Chuseok, EU August shutdown).

•      Prepare commercial invoices, packing lists and declared values that match the sales order and pro forma invoice exactly.

•      Prepare country-specific documents, such as the Japan Importer of Record package and Canada CUSMA certification.

•      Issue air waybills, bills of lading and destination-compliant labels and markings.

•      File AES/EEI for qualifying U.S. export shipments.

•      Work with the warehouse DG specialist on compliant packing and pickups.

•      Maintain SKU and carton dimension and weight data that drives dimensional-weight costs.

•      Act as the shipping point of contact for Account Managers and customers.

•      Track every shipment and alert Account Managers and customers to delays before they ask.

•      Resolve customs holds and answer broker and customs inquiries with supporting documents.

•      File carrier damage and loss claims and manage cargo insurance claims.

•      Manage delivery exceptions, address corrections and proof of delivery.

•      Coordinate warranty replacements, returns, re-exports and duty drawback.

•      Amazon Canada: work to expand our flammable storage allocation (currently 0.08 cubic meters) so top-selling flammable SKUs can be listed and replenished at scale.

•      Amazon Australia: coordinate with TecEx, tax advisors and 3PL partners on GST registration, ABN requirements and import setup.

•      Support the AICIS assessment for gels, primers, adhesives and top coats, and assemble import documents (ingredients, SDS).

•      Evaluate alternative 3PL and import partners on process, cost, timeline and compliance risk.

•      Track compliance gaps and blockers for each new market and report status to the International team.

•      Calculate shipping costs and add them to customer invoices.

•      Confirm prepayment before releasing any shipment.

•      Audit carrier invoices against quotes, including dimensional weight, fuel surcharges and address or residential fees.

•      Reconcile duties and taxes and charge DDP costs back to customers.

•      Produce monthly shipping cost reports by customer and country, and track cost-per-kg trends.

•      Support shipping cost accruals and budget forecasts.

•      Update tracking in NetSuite sales orders.

•      Maintain carrier portals and shipping platform settings.

•      Write and maintain country-specific shipping SOPs.

•      Own shipping KPIs: on-time ship rate, cost per shipment, customs hold rate, documentation error rate and claim rate.

•      2+ years in international logistics, export coordination or freight forwarding.

•      Hands-on experience preparing commercial invoices, packing lists, air waybills and bills of lading.

•      Working knowledge of Incoterms, HS classification, certificates of origin and AES/EEI filing.

•      Experience shipping dangerous goods or hazmat (IATA DGR and IMDG), or willingness to certify within 90 days.

•      Experience with DHL, FedEx and freight forwarders, including rate comparison and claims.

•      Strong Excel skills and comfort with ERP systems.

•      Excellent written English and precise attention to detail.

•      Bachelor's degree in supply chain, logistics, international business or a related field.

•      Experience with cosmetics, beauty or chemical products, including SDS and CLP labeling.

•      Familiarity with Amazon FBA international programs and hazmat storage limits.

•      Knowledge of EU/UK, Canada (CUSMA), Japan, or Australia (GST, AICIS) import rules.

•      NetSuite experience.

•      Certified Customs Specialist (CCS) or similar trade-compliance credential.

•      A second language, such as Vietnamese, Spanish, Korean or Japanese.

•      Systems: NetSuite, Microsoft 365 (Excel, Outlook, SharePoint), carrier portals (DHL MyDHL+, FedEx Ship Manager), Amazon Seller Central.

•      Organized: tracks 20+ open shipments a week without missing a cutoff.

•      Analytical: audits invoices, spots cost trends and builds clear monthly reports.

•      Clear communicator: keeps Account Managers, brokers, carriers and overseas customers aligned across time zones.

•      Problem solver: clears customs holds and exceptions calmly and fast.