Migrations Operations Manager

India·Thiruvananthapurammid

OperationsOperations Manager

0 views0 saves0 applied

Key Responsibilities

1s, performance reviews, and fostering a collaborative and high-performing team culture Recruit, onboard, and retain strong operational engineers,

Technical Tools

OperationsOperations Manager

~1 min read

Line-manage and support the development of Migration Operations Engineers, including conducting 1:1s, performance reviews, and fostering a collaborative and high-performing team culture
Recruit, onboard, and retain strong operational engineers, building a team that can scale with migration volume
Set the bar for operational quality, defining what “good” looks like for migration operations and holding the team to that standard
Mentor and coach team members in migration best practices, triage, root cause analysis, and escalation, delivering constructive feedback that balances recognition of strengths with actionable development areas
Foster a culture of ownership, continuous improvement, and learning from both successes and failures
Champion knowledge sharing across the team and wider organisation through tech talks, playbooks, and structured learning
Manage team capacity against migration volume, ensuring timely and high-quality delivery across multiple products and countries
Oversee project planning for migration operations work, lead estimation and feasibility assessments, and take ownership of resource allocation and execution

Ensure that migrations complete well within SLA, organising the team and on-call rota to ensure we have coverage during critical migration events
Own operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions
Lead root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Run post-incident reviews and ensure lessons learned are applied to prevent recurrence
Define and maintain triage frameworks, severity classification, prioritisation criteria, and escalation paths
Ensure migrations meet defined SLAs and quality benchmarks, contributing to the definition and evolution of those standards
Drive automation initiatives to reduce operational toil, improve data integrity checks, and increase migration throughput
Maintain and improve migration operational documentation, playbooks, and best practices
Adapt plans quickly when circumstances change mid-migration, making sound judgement calls under pressure

Provide structured, prioritised operational feedback and requirements to the Migration Product and Migration Platform team, acting as the voice of operations in platform decisions
Act as the migration operations function’s primary liaison with Onboarding, Support teams, proactively driving communication
Proactively flag migration risks, blockers, and timeline impacts to stakeholders, managing expectations and negotiating timelines when needed
Build strong working relationships with customer-facing teams to understand the school’s perspective, feeding that insight back into how migrations are prioritised and executed
Run or contribute to regular cross-team syncs to maintain alignment and surface issues early
Communicate migration status, risks, and decisions clearly to both technical and non-technical stakeholders, translating complex migration issues into understandable updates tailored to the audience

Demonstrated experience leading technical operations for complex production systems, with a track record of managing risk, improving reliability, and coordinating delivery across multiple workstreams.
Demonstrated ability in people management, including 1:1s, performance reviews, hiring, and developing engineers
Understanding of SLAs, operational metrics, and service reliability concepts (SLOs/SLIs)
Proven ability to deliver through others while maintaining the technical depth required to contribute hands-on when appropriate.
Significant experience operating or supporting data migration processes in production environments
Deep experience with monitoring and observability platforms (e.g., Datadog, Prometheus, or equivalent)
Experience with incident management, operational triage, and post-incident review processes
Strong stakeholder management skills with experience working directly with customer-facing teams
Proven ability to manage multiple workstreams, prioritise effectively under pressure, and adapt when circumstances change
Excellent written and verbal communication skills
Experience using AI tooling to increase team productivity, or a strong interest in doing so

Experience in SaaS environments, particularly education technology or school MIS systems
Experience with data migrations between competing platforms at scale (ETL, cutovers, decommissioning of legacy systems)