Sales & Service Lead

• →Team Leadership
  • →Collaborate closely with direct supervisor in leading and motivating a high-performing team to deliver exceptional employee experiences and enhance brand loyalty and reputation.
  • →Provide ongoing coaching and training to support team members’ growth, success, and overall well-being, while inspiring local teams to achieve excellence and embody Benefit values.
  • →Promote accountability, performance culture, and continuous learning within teams.
  • →Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
  • →Communicate closely with appropriate Benefit partners on all issues, concerns, and opportunities.
• →Sales and Service Excellence
  • →Perform Benefit services, including waxing, tinting, laminations, and all other services offered on Benefit’s service menu; ensure all services are performed in compliance with all Benefit standards and techniques, as well as State Board guidelines, including hygiene, consultations, aftercare, etc.
  • →Actively promote and sell Benefit’s products by demonstrating expertise in their use, application, and benefits, making personalized recommendations.
  • →Facilitate smooth and accurate client transactions, ensuring seamless checkout experience, returns and exchanges, and application of various discounts, promotions, and rewards as applicable.
  • →Collaborate with BBEs to resolve any product or service-related concerns and ensure client satisfaction.
  • →Ensure that the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
• →Business Development
  • →Work with direct supervisor to implement store-specific strategies aligned with overarching business objectives.
  • →Achieve retail sales, service, and budget goals within the assigned store.
• →Operational Excellence
  • →Oversee day-to-day operations, ensuring maximized efficiency and profitability.
  • →Support the enforcement of all Benefit Cosmetics and Account policies and procedures to maintain a consistent brand experience across all locations.
  • →Ensure the boutique is well-maintained, clean, and organized to create an inviting and visually appealing environment for clients.
  • →Act as the primary point of contact and assume responsibility for store operations in the absence of direct supervisor, ensuring continuity and seamless management.

• Ability to test and apply products to skin.
• Physical capability for tasks that may involve lifting (up to 50 lbs.).
• Continuous standing/walking for a minimum of 8 hours.
• Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
• Work in a fragrance-filled environment.
• Physical contact with clients/customers.
• Able to use a computer for prolonged periods (6-8 hours/day).
• Occasional travel as needed to attend meetings or trainings.

• Must maintain compliance with state board regulations at all times.
• Must maintain and display a valid state-issued aesthetician or cosmetologist license for the work state. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.
• A minimum of 2 years' experience in the cosmetics or aesthetics industry.
• Demonstrated ability to develop and influence others, with interpersonal savviness.
• Proven track record of achieving sales and service goals.
• Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays, as needed to meet the needs and requirements of the store.

• Leadership: Caring Leadership, Influence
• Client Focus: Client Obsessed, Customer Relationship Development
• Operational Skills: Operational Excellence, Inventory Management, Retail Management, Time Management
• Interpersonal & Communication: Adaptability, Impact Driven, Strong Written and Verbal Communication Skills, Ability to Work Independently
• Technical: Advanced Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Similar

• The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time.
• The scope of the job may change as necessitated by business demands.

The target salary range for this position is $22.00 - $26.50 per hour. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; various paid time off programs; employee discounts/perks; life insurance; disability insurance; and flexible spending accounts.