Hospice Business Operations Coordinator,

Reports to: Business Operations Manager 
Classification: Hourly / Non-Exempt 

About Bloom: 
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers. 
 
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.
 
By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work. 

The Business Operations Coordinator provides administrative and operational support to the hospice team, helping ensure critical business processes, documentation, reporting, and records-related activities are completed accurately and on time. 

This role is ideal for someone who is highly organized, detail-oriented, and comfortable managing multiple recurring responsibilities and deadlines. The Business Operations Coordinator works closely with the Business Operations Manager and hospice leadership to support the day-to-day operations of the hospice program and help keep important administrative workflows moving efficiently. 

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  Support hospice documentation and records-management processes, including routine review and tracking of required documentation. 

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  Coordinate and respond to medical records and Release of Information (ROI) requests in accordance with established procedures and privacy requirements. 

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  Handle protected health information (PHI) and confidential records in accordance with HIPAA, organizational policies, and established privacy and security procedures, with a strong commitment to accuracy and appropriate disclosure. 

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  Manage incoming and outgoing hospice faxes and ensure information is appropriately routed and addressed. 

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  Support time-sensitive documentation and administrative processes, including death certificates, hospice appeals and denials, and other required records. 

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  Prepare, maintain, and distribute recurring operational reports on a daily, weekly, and monthly basis. 

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  Support daily operational coordination, including maintaining awareness of staffing schedules, call-outs, and other information needed by the hospice team. 

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  Assist with administrative tracking and coordination related to agreements, contracts, and other business operations activities. 

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  Provide general office and operational support, including maintaining supplies, organization, and other needs that help the hospice team operate effectively. 

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  Maintain accurate records and follow established processes to ensure work is completed thoroughly and within required timelines. 

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  Assist the Business Operations Manager with special projects and additional operational responsibilities as assigned. 

Qualifications 

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  High school diploma or equivalent required; associate degree or additional administrative or healthcare training strongly preferred. 

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  Previous experience in healthcare administration, medical records, hospice, home health, or a related healthcare environment strongly preferred. 

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  Experience working with medical records, health information, or other confidential patient information is a significant plus. 

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  Understanding of HIPAA and healthcare privacy requirements, with demonstrated attention to detail and sound judgment when handling, transmitting, and disclosing protected health information. 

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  Strong organizational skills with the ability to manage multiple priorities, recurring deadlines, and time-sensitive requests. 

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  High attention to detail and commitment to accuracy. 

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  Strong written and verbal communication skills. 

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  Comfortable working with Microsoft Office and other electronic systems used for documentation, reporting, and communication. 

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  Ability to handle sensitive and confidential information appropriately. 

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  Ability to work independently while collaborating effectively with clinical, operational, and administrative team members. 

What Success Looks Like 

The successful Business Operations Coordinator is someone the team can depend on to keep important details from falling through the cracks. They are proactive, organized, responsive, and comfortable working behind the scenes to ensure documentation, records, reporting, and administrative processes are completed accurately and timely. 

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.