Senior Account Manager, SMB

New York Citysenior

SalesAccount Manager

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Quick Summary

Overview

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while…

Key Responsibilities

Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets Acquire and maintain best-in-class product knowledge and industry trends Proactively analyze customer product usage and…

Technical Tools

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At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.

Responsibilities

~1 min read

→Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
→Acquire and maintain best-in-class product knowledge and industry trends
→Proactively analyze customer product usage and identify growth opportunities
→Effectively communicate customer feedback to the Braze product team
→Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
→Coordinate resources to drive feature adoption
→Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

Drive, intellectual curiosity, and a relentless commitment to excellence
Background in SaaS sales for Mobile and/or Marketing Technology
Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
Outstanding verbal, written, and stand-up presentation skills
Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
Excellent organizational skills and time management abilities
The capacity to handle multiple competing priorities
Proven ability to quickly get up to speed on new cloud apps and tools
An accomplished networker in your daily life through social media and other mediums
Up-to-date on digital trends, especially in the mobile, web, and email space
Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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