Account Manager DACH

At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Account Manager DACH

Berlin, remote

Are you a fluent German speaker based in Germany?  Canto is a global leader in digital asset management (DAM), trusted by 4,000+ customers worldwide. We are looking for a bilingual Account Manager to own our DACH portfolio of 250+ German-speaking clients across Germany, Austria, and Switzerland.

You will own a portfolio of 250+ DACH customers, conducting business in German and English — driving renewals, expansion, and long-term platform adoption. You will act as a strategic partner, using data to identify growth opportunities, mitigate churn, and shape customer strategy throughout the annual lifecycle.

• →Own 250+ DACH accounts — proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
• →Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
• →Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
• →Partner cross-functionally with Customer Success, Sales, Implementation, and Product to deliver a seamless customer experience from onboarding through renewal.
• →Maintain accurate records in Salesforce (SFDC) with clear next steps, and communicate account health and recommendations to German-speaking stakeholders.

• Full professional fluency in German (spoken and written) — non-negotiable. Previous experience managing DACH customers is essential.
• 3+ years in Account Management or Customer Success in a SaaS environment with a proven track record of driving upsells, cross-sells, and renewals.
• Experience managing 200–300 accounts with a consistent record of exceeding expansion targets and maximising gross revenue retention.
• Proven ability to identify churn signals and present value-based solutions to executive-level DACH stakeholders.
• Proficient in CRM and CS tooling — Salesforce required; Clari, ChurnZero, and Pendo are a plus.

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.