Product Support Sales Representative - Power

The role of the Product Support Sales Representative (PSSR) is to call on users of Electric Power Generation units and provide them with the best maintenance and repair options available through Altorfer Power Systems. Specifically promote territorial service objectives; assist users in achieving lower operating costs by recommending appropriate service product options. Additionally, this role will call on prospect customers for parts and full chassis service opportunities for our Caterpillar On-Highway Truck division.

• →Works closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction for their Truck and Generator service.
• →Practices fundamentals of good sales techniques, prospecting, telemarketing, preparing effective sales presentations, use of sales aids, closing, etc.
• →Aggressively work Prospect Customer list for all engine and full chassis opportunities.
• →All assigned accounts will be profiled following the Product Support Sales Manager’s direction and periodic maintenance will be performed throughout the year.
• →In person account frequency will be set at 12 per week with one office day.
• →Aggressively promote all current service and parts special sales promotions including but not limited to CSA, ESC, Parts Store, etc.
• →Submits all customer communication indicating, contact and subjects discussed in Sales Link Activities.
• →Monitors customer database in Sales Link for contact name changes, addresses and phone number changes, account name change, email and unit information assignment.
• →Maintain, as necessary, library of all Caterpillar service publications.
• →Assist with maintenance of engine serial numbers/unit numbers and contact information for all customers utilizing Sales Link.
• →Utilize Truck.Cat.Com as one safe source of information for the on-highway engine business.
• →Participates in factory visits, works with and joins local trade associations and other related commercial marketing account activity.
• →Aggressively looks for non-Cat sales opportunities in A.O.R. and reports customer contact information and current competitor when available in Sales Link under prospects and applicable Campaign.
• →Assists with credit issues should a charge customer’s account become delinquent.
• →Expense reports will be submitted with receipts for all expenses incurred and submitted to A/P the first Monday of the new month.

A two or four year undergraduate degree from an accredited college preferred. Previous experience in a service organization, power systems sales or related sales coordination role preferred. Computer proficiency in excel, access, Power Point and CRM software.

Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works out of office environment and travels to meet customers. May, on a continuous basis, sit at desk or in a car for an extended  period of time; answer telephone calls and write or use a keyboard to communicate through written means. Traveling is needed, to visit current and new customers. Walking and lifting up to 50 lbs. may be required.  Noise level in an office environment is usually moderate to low. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.