Restaurant General Manager - Calusso - Signature Dining

• →Oversee all daily restaurant operations, ensuring seamless execution of service and adherence to established operating standards. 
• →Maintain a visible leadership presence on the restaurant floor, actively managing service and supporting the team during all meal periods. 
• →Ensure proper opening, closing, side work, service preparation, and operational procedures are consistently followed. 
• →Establish and maintain service standards that reflect the expectations of a luxury fine dining establishment. 
• →Monitor restaurant flow, reservations, seating arrangements, table management, and guest pacing to ensure an exceptional dining experience. 
• →Collaborate closely with the Executive Chef and culinary leadership to ensure alignment between front-of-house and back-of-house operations. 
• →Conduct regular operational inspections to ensure cleanliness, organization, presentation, and overall readiness. 
• →Identify operational challenges and implement solutions that improve efficiency, service delivery, and guest satisfaction. 
• →Ensure compliance with all company policies, procedures, health regulations, food safety requirements, and applicable laws. 
• →A solid knowledge of food & beverage, strong wine knowledge, creative, ambitious, and strong business acumen, work ethic and people-management skills.  

• Champion a culture of personalized hospitality, anticipating guest needs and consistently exceeding expectations. 
• Ensure all guests receive attentive, sophisticated, and seamless service throughout their dining experience. 
• Maintain an elevated understanding of luxury dining etiquette, service sequences, food presentation, beverage service, and guest engagement. 
• Personally interact with guests, particularly VIPs, repeat clientele, resort guests, and high-profile visitors. 
• Proactively address guest concerns, service recovery opportunities, and special requests with professionalism and sound judgment. 
• Ensure guest preferences, allergies, dietary restrictions, celebrations, and special occasions are communicated and executed appropriately. 
• Monitor guest feedback, online reviews, and satisfaction trends, developing action plans to address opportunities for improvement. 
• Ensure the restaurant consistently meets and exceeds Forbes Travel Guide service expectations and applicable resort standards. 

• Recruit, select, train, develop, and retain a high-performing team aligned with the restaurant's service philosophy and operational needs. 
• Establish clear performance expectations and ensure team members understand their individual responsibilities. 
• Lead pre-shift meetings, lineup discussions, and ongoing service training focused on menu knowledge, beverage education, luxury service, and guest engagement. 
• Conduct regular performance evaluations, coaching sessions, and developmental conversations. 
• Identify high-potential talent and develop succession plans for key positions. 
• Maintain appropriate staffing levels and optimize scheduling based on business forecasts, reservations, and operational demands. 
• Foster a positive, collaborative, and accountable working environment that promotes teamwork and professional growth. 
• Address performance concerns promptly and consistently in partnership with People Services. 
• Ensure compliance with attendance policies, scheduling procedures, timekeeping requirements, and company standards. 
• Support employee engagement, recognition, and retention initiatives. 

• Develop and manage the restaurant's operating budget in partnership with Food & Beverage leadership. 
• Monitor revenue, labor costs, operating expenses, and profitability to achieve established financial objectives. 
• Analyze financial reports, daily sales, forecasts, and performance trends to identify opportunities for improvement. 
• Monitor labor productivity and staffing efficiency while maintaining appropriate service levels. 
• Partner with culinary leadership to monitor food costs, beverage costs, inventory, waste, and purchasing practices. 
• Ensure proper controls are maintained over cash handling, point-of-sale transactions, discounts, voids, comps, and promotional offerings. 
• Develop strategies to maximize revenue through reservations, guest retention, special events, wine and beverage sales, and upselling opportunities. 
• Review financial performance regularly and communicate results, opportunities, and corrective action plans to leadership. 
• Ensure accurate payroll, timekeeping, inventory, and operational reporting. 

• Maintain comprehensive knowledge of the restaurant's menu, culinary techniques, ingredients, preparation methods, and presentation standards. 
• Partner with the Executive Chef to ensure menu execution, consistency, and quality. 
• Develop strong knowledge of wine, spirits, cocktails, and beverage pairings appropriate for a fine dining environment. 
• Ensure the service team demonstrates confidence and sophistication when presenting menu items, recommending pairings, and answering guest questions. 
• Support wine and beverage education, tastings, and ongoing product knowledge training. 
• Monitor food and beverage quality throughout service and immediately address inconsistencies. 
• Ensure appropriate procedures are followed for food allergies, dietary restrictions, and special requests. 

• Ensure compliance with all applicable health, safety, sanitation, alcohol service, and food handling regulations. 
• Maintain proper cash handling, opening and closing procedures, and internal operational controls. 
• Ensure all team members complete required training and certifications. 
• Conduct regular restaurant inspections to ensure cleanliness, maintenance, and operational readiness. 
• Maintain accurate operational records, reports, and administrative documentation. 
• Partner with resort leadership and support departments to ensure alignment with company policies and procedures. 
• Perform other tasks assigned by management. 
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• Bachelor's degree in Hospitality Management, Restaurant Management, Business Administration, or a related field preferred. 
• Minimum of 5 years of progressive restaurant management experience, preferably within luxury hotels, resorts, or fine dining establishments. 
• Minimum of 3 years of experience in a General Manager or comparable senior restaurant leadership position preferred. 
• Strong understanding of fine dining service standards, food and beverage operations, and guest relations. 
• Proven experience managing restaurant budgets, labor costs, forecasting, and financial performance. 
• Experience leading, developing, and managing diverse teams in a high-volume, luxury hospitality environment. 
• Knowledge of wine, spirits, food and beverage trends, and elevated dining experiences. 
• Strong communication, interpersonal, organizational, and problem-solving skills. 
• Ability to work flexible schedules, including evenings, weekends, and holidays. 

• Ability to stand and walk for extended periods throughout scheduled shifts. 
• Ability to navigate the restaurant, kitchen, service areas, and other operational spaces. 
• Ability to occasionally lift and carry items weighing up to 25 pounds. 
• Ability to bend, reach, and perform other physical activities associated with restaurant operations. 
• Ability to work in a fast-paced environment and respond effectively to operational demands. 
• Ability to work in varying temperatures, including air-conditioned dining areas, outdoor areas, and warmer kitchen or service environments.  
• Ability to maintain physical stamina and alertness throughout extended shifts, including evenings, weekends, holidays, and high-volume operations.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match                             
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort 

• Luxury Service Excellence: Demonstrates a passion for delivering exceptional and personalized guest experiences. 

• Leadership & Accountability: Leads by example and inspires teams to achieve operational excellence. 

• Financial Acumen: Understands financial performance and makes sound business decisions. 

• Guest Relations: Effectively anticipates guest needs and resolves concerns with professionalism and discretion. 

• Operational Excellence: Maintains high standards of organization, consistency, and attention to detail. 

• Communication: Builds strong relationships and promotes collaboration across departments. 

• Adaptability: Demonstrates flexibility and sound judgment in a fast-paced hospitality environment.