Sales Operations Specialist

CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer.

Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation. Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running.

We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades. Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

As CivilGrid's Founding Sales Operations Specialist, you'll be the architect of our revenue engine during a critical growth phase. This is a rare opportunity to join a well-funded, fast-growing company with exceptional product-market fit and blue-chip customers. You'll work as a generalist across sales, marketing, finance and customer success to create the systems, processes, and infrastructure that enable scalable growth.

You'll own the full revenue operations function, from fixing the foundation to building the systems that scales. The ideal candidate is equal parts analytical and technical, someone who can define the data model, automate the outbound motion, and connect the tools that make the GTM org run, all while staying close enough to the AE team to make sure what gets built actually gets used.

This role reports to our Head of Sales and will be based from our San Francisco HQ.

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  Set the strategy and drive the execution across revenue operations, from inception to completion, without waiting to be told what to do

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  Own the v1 revenue stack: fix Salesforce, bring in a marketing solution, and make sure the full tech stack (HubSpot, Outreach/Salesloft, Clay/Apollo/ZoomInfo, Gong, LinkedIn Sales Navigator) is connected and running cleanly

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  Automate AE outbound, both cold and field, and build the systems that make the motion repeatable

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  Define full-funnel analytics end to end and build the reporting infrastructure that gives leadership clear visibility into what's working

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  Define the data model, build the workflows, and surface insights that help the GTM org move faster

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  Translate what you build into execution for the AE team through SOPs, hands-on training, and making sure what gets built actually gets use

• 4+ years in revenue operations, sales operations, or GTM operations at a high-growth (ideally B2B SaaS) startup

• Strong understanding of revenue operations best practices and how to adapt them to early-stage environments

• Data-driven decision maker with strong analytical skills and comfort working with metrics, forecasts, and business cases

• Self-starter mentality with the ability to build from zero—you're equally comfortable rolling up your sleeves and thinking strategically

• Exceptional attention to detail with the ability to manage multiple priorities and projects simultaneously

• Team player who thrives on solving problems for others and enabling GTM teams to win

• Experience with modern SaaS tech stacks (e.g., Salesforce, HubSpot, Outreach/Salesloft, Clay/Apollo/ZoomInfo, Gong, LinkedIn Sales Navigator)

• Curiosity and hunger to learn—you're excited about startups, growth, and the opportunity to wear multiple hats

• Prior experience in sales, customer success, or construction/infrastructure industries

• SQL & APEX proficiency

We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.