Sales Operations Specialist

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

We are seeking a highly detail-oriented, process-driven, and proactive Sales Operations Specialist. Your primary focus will be supporting the full sales organization—including SDRs, AEs, CAMs, and SEs—by helping remove obstacles, providing operational guidance, and enabling teams to operate efficiently. Collaborating with Sales, Finance, GTM Systems, and Engineering, you’ll help optimize workflows, improve efficiency, resolve escalated issues, and maintain smooth communication across departments. You will serve as a linchpin to ensure the sales organization runs effectively and can deliver results.

Sales Operations Support:

• →Serve as a frontline resource for the sales organization, addressing questions, resolving issues, and helping unblock challenges
• →Support SDRs, AEs, CAMs, Reseller Reps and SEs in achieving goals through operational guidance and cross-functional collaboration
• →Partner with RevOps leadership to identify operational bottlenecks and implement solutions

Process Optimization & Documentation:

• →Document, maintain and optimize sales operations workflows to ensure clarity, efficiency, and consistency
• →Identify opportunities for process improvements to help the sales team operate more effectively
• →Assist with the implementation of tools and automation to streamline workflows and reduce manual effort
• →Assist in monthly financial reconciliation processes and data auditing

Cross-Functional Collaboration:

• →Act as a liaison between Sales, Finance, Legal, GTM Systems, and Engineering to resolve issues and maintain smooth operations
• →Support training initiatives for the sales organization on tools, processes, and best practices
• →Ensure accurate data and operational processes are maintained across the sales organization
• →Assist with sales technology implementations and enhancements

Experience:

• 5 + years in sales operations, sales support, or a related field supporting revenue-generating teams
• Experience with Salesforce 
• Experience with Billing

Skills:

• Strong attention to detail and commitment to process accuracy
• Maintain sales data integrity, reporting and performance metrics
• Proficiency with Microsoft Excel / Google Sheets and other reporting tools
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of sales workflows and operations best practices
• Experience with Distribution and Reseller sales support

Nice to Have:

• Experience with AI tools including Claude and Serval