People Operations - Benefits & Systems

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People OperationsHuman Resources

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Quick Summary

Key Responsibilities

communication, system setup, and vendor coordination Partner with brokers and vendors on renewals, issue resolution,

Requirements Summary

you take full accountability for your work, follow through on commitments, and don't let things fall through the cracks Genuine care: you care about the people you support,

Technical Tools

People OperationsHuman Resources

Our mission is to help organizations turn any growth idea into reality.

We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.

In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.

In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.

Some things to know about us:

Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

What We Offer

~1 min read

At Clay, People Operations is about creating the environment where people can do the best work of their careers. As we continue to grow, we are looking for someone who can own our benefits, programs and systems that take care of our people and keep the experience running smoothly behind the scenes.

In this role, you'll own benefits administration and HR systems for Clay. You'll manage our benefits programs end to end, make sure our HRIS and related systems are accurate and well-maintained, and be the person our employees and our team can count on when something needs to work right. You'll partner closely with Payroll, Finance, and IT to keep our data clean, our processes efficient, and our employees taken care of.

This is a hands-on role where you'll balance day-to-day administration with process improvement. You will know when to fix something now and when to build something that scales. Above all, you'll bring genuine care for the people you support and take full ownership of the work.

Responsibilities

~2 min read

Benefits Administration

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Manage day-to-day administration of our global benefits programs, including health, dental, vision & retirement.
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Build out benefit programs in new markets giving our team a comparable Clay experience, no matter where they are located
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Serve as a main point of contact for employee benefits questions, and make sure people get clear, timely answers
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Evaluate our benefit plans to regularly to ensure we are offering the best benefits for our team to both take care of our people and keep us competitive
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Lead open enrollment from start to finish: communication, system setup, and vendor coordination
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Partner with brokers and vendors on renewals, issue resolution, and evaluating our benefits offerings
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Keep us compliant with relevant regulations (ACA, ERISA, COBRA, FMLA, and similar)
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Audit benefits data regularly to catch and fix discrepancies before they become bigger problems

HR Systems

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Serve as the primary administrator for our HRIS, Rippling, including employee records, workflows, and permissions
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Build and maintain reports and dashboards in Rippling to support People team and business needs
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Configure and maintain integrations between Rippling and our benefits
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Set up and manage automated workflows for onboarding, offboarding, and status changes (ex. new hires, terminations, promotions, leaves)
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Own vendor relationships for our People systems, including renewals, contract review, and evaluating new tools or add-ons
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Troubleshoot issues and serve as the main point of contact for Rippling support
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Create documentation and process guides so the team knows how to use these tools correctly
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Look for ways to automate manual processes and improve how we communicate updates to employees

Build Scalable Processes and Infrastructure

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Build out documentation, workflows, and audit processes for benefits and systems as we continue to grow
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Keep our data organized and accurate to support reporting, compliance, and decision-making
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Get ahead of issues before they become employee-facing problems

Partner Across the Business

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Advise People team, managers, and employees on benefits and systems questions with clear, practical guidance
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Make complex benefits and systems topics easy to understand for people at every level
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Contribute to broader People Operations work as the team and company grow

Experience & Expertise

5+ years in benefits administration, HR systems, or a combination of both
Hands-on experience with an HRIS
Solid understanding of benefits compliance requirements
Experience building or improving processes at a scaling company

Core Competencies

Autonomy and ownership: you take full accountability for your work, follow through on commitments, and don't let things fall through the cracks
Genuine care: you care about the people you support, and it shows in how you handle their questions and issues
Exceptional attention to detail: in benefits and systems, small mistakes have big consequences; you catch them before they happen
Outstanding communication skills: you can translate complex benefits and systems topics into plain language
Highly organized with the ability to manage multiple priorities
Comfort with ambiguity and building structure where none exists
Bias toward action, balanced with sound judgment on compliance risk