2026 Workforce Management GVPTP

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OperationsManagement

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PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building Language Requirements: Time Type: If you are a California resident, by submitting your information,

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OperationsManagement

Job Title:

2026 Workforce Management GVPTP

Job Description

The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.

Responsibilities

~2 min read

→Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
→Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
→Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
→Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
→Lead the development of forecasts, resource plans, and schedules for new programs
→Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
→Experience with forecasting, capacity planning and scheduling software tools
→Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
→Advanced Microsoft Office skills
→Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
→Demonstrated ability to mentor, coach and provide direction to a team of employees
→Demonstrated ability to take initiative and ownership with focus on continuous improvement
→Excellent attention to detail
→Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
→Solid understanding of the organization's business operations and industry. Demonstrated business acumen
→Demonstrated ability to comprehend, analyze, and interpret