Coingecko3mo ago

Senior Solutions Engineer (L3)

Kuala LumpurRemoteFull-timesenior

SalesOtherSales Engineer

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

Technical Tools

awsazuregcpjavascriptpower-bipythonsqltableauapi-designb2bfintechmentoringproject-managementroadmap-planningsaas

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

The Solutions Engineer is a key member of the API Enterprise team, responsible for supporting pre-sales technical discussions, solution design, and post-sales client success and renewal. You’ll collaborate closely with Sales, Product, Engineering, and Client Success teams to ensure clients derive maximum value from our API and related data products.

We practice transparent salaries and a level structure at CoinGecko:

• Annual OTE (70-30 base/commission split): RM203,733

• Learn more about our level structure at CoinGecko's Career Progression.

Technical Sales & Solutioning (Pre-Sales): Act as the primary technical resource for the sales team, guiding prospects through the technical aspects of the API product. Lead the technical scoping and discovery process to deeply understand client architecture, integration requirements, and business objectives. Partner with Sales to understand client business goals, technical environments, and data needs.

Trials & Demonstration: Design, develop, and deliver compelling technical presentations, customized product demonstrations, and client trials that clearly illustrate how CoinGecko's API solves the client's specific technical and business challenges. Conduct technical discovery sessions and API walkthroughs with potential clients.

Technical Scoping & Proposal: Develop detailed, tailored API solution proposals, including technical specifications, integration plans, and resource estimates, ensuring alignment with client goals, technical needs, and budget. Design tailored data delivery and integration solutions aligned with product capabilities.

Sales Cycle Support: Provide expert technical support throughout the full sales cycle, from initial qualification to negotiation and closing of complex, high-value API deals. Support RFP responses, co-create solution proposals, and security assessments.

Post-Sales Success & Expansion: Support Client Success Managers with onboarding, integration, and API adoption. Conduct regular solution reviews and optimisation sessions to identify upsell or renewal opportunities. Ensure successful renewals by demonstrating measurable ROI and operational stability.

Technical Expertise & Advisory: Serve as the subject matter expert (SME) for CoinGecko’s API suite, WebSocket, and data delivery platform. Provide consultative guidance to clients on best practices for API usage and scalability.

Troubleshooting & Technical Support: Troubleshoot and resolve client technical issues with internal engineering support.

Cross-Functional Collaboration: Work closely with the Product and Engineering teams to ensure proposed solutions are technically feasible, smoothly implemented, and meet high client satisfaction standards. Collaborate with Product and Engineering teams to share client feedback and influence product roadmap.

Market Intelligence & Process: Stay informed on market trends, competitor technical capabilities, and new API use cases within the crypto/blockchain landscape. Adhere to technical pre-sales processes and maintain accurate records of all technical activities and scoping details in the CRM. Contribute to the development of technical sales playbooks and process optimization.

You are required to support any ad hoc tasks as required by the company.

Proven Track Record: You have 4-6 years of experience in a Solutions Engineering, Sales Engineering, Technical Pre-Sales, or Consulting role for Enterprise SaaS products, consistently supporting the closure of high-value deals, ideally in SaaS, fintech, or data companies. Experience working with Enterprise or B2B clients on API or data-driven solutions.

Technical Acumen: You possess strong technical sales expertise and are comfortable engaging in deep technical discussions with CTOs, Product Managers, and engineers. You are comfortable explaining technical concepts to both technical and non-technical stakeholders.

API and Domain Knowledge: You have a strong understanding of API products and common customer use cases for APIs. You possess a strong understanding of CoinGecko's API product and the crypto/blockchain landscape. Deep understanding of API design and integration patterns, including RESTful and WebSocket-based architectures.

Data Delivery Expertise: Strong knowledge of data delivery protocols such as HTTP/HTTPS, WebSockets, SFTP, and Webhooks, with the ability to evaluate their trade-offs in terms of latency, throughput, reliability, and security. Understanding of data serialization formats (JSON, CSV, XML, Parquet) and compression techniques for efficient delivery.

Tools Proficiency: Familiarity with Python, JavaScript, or Postman for testing API endpoints. Knowledge of SQL, data visualisation tools (e.g. Redash, Tableau, PowerBI) and cloud solutions like AWS, GCP, Azure.

Strategy & GTM Skills: You have strong market research and competitor analysis skills, with the ability to translate technical insights into actionable strategies to refine the sales approach. Proven ability to influence commercial outcomes through technical expertise.

Communication & Presentation: You can build strong relationships with clients and internal technical teams through clear and compelling verbal and written communication. Strong presentation, communication, and engagement skills with executive and technical teams.

Project Management: You have strong project management skills for managing multiple projects and technical initiatives simultaneously, with high attention to detail and accuracy.

Leadership & Mindset: You demonstrate leadership potential by mentoring others. You are self-motivated, resourceful, have an entrepreneurial mindset, and possess a passion for continuous technical learning.

Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

Education: Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred (a related field like marketing or business is a plus).