Human Resources Generalist

Common Ground is seeking a Human Resources Generalist to join our Human Resources team supporting Crisis Helpline Services (CHS) programs.

Reporting to the HR Manager, you will be a go-to HR resource for supervisors, managers, and employees in Common Ground's Crisis Helpline Services (CHS), a large, fully remote team providing 988 phone, chat, and text crisis services. You will handle employee relations, performance-management support, policy interpretation, documentation, and workplace issue resolution, ensuring HR practices are applied consistently across our 24/7 remote environment.

To view the full job description please click here: Human Resources Generalist - Job Description

• Serve as a primary HR resource for CHS employee relations, including workplace concerns, policy questions, attendance, conduct, interpersonal conflict, and complaints
• Provide practical HR guidance, coaching, and consultation to supervisors and managers.
• Assist with fact gathering, investigation support, documentation, and recommended next steps
• Support managers with performance coaching, improvement plans, corrective action, and recognition
• Interpret and apply Common Ground policies, procedures, and handbook provisions across a geographically dispersed remote workforce
• Respond to employee questions and concerns in a respectful, confidential, and service-oriented manner
• Partner with HR and CHS leadership on recruiting, interviewing, onboarding, leave, accommodation, and return-to-work processes
• Identify workforce trends and partner on retention, engagement, recognition, and supervisor development initiatives
• Maintain accurate, timely, confidential HR records and help track employee-relations activity and HR metrics

• 1–3 years of HR experience required; experience in employee relations, supervisor/manager support, performance management, or policy administration strongly preferred
• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or related field preferred; equivalent education and HR experience considered
• A professional, private, and secure workspace appropriate for confidential conversations and virtual meetings
• Experience with remote, high-volume, 24/7, call center, healthcare, behavioral health, or human services workforces preferred
• UKG HRIS or other HR technology experience highly preferred
• SHRM-CP or PHR certification preferred

• Non-Profit mission-driven, person-focused environment
• Hybrid or fully remote work flexibility for Michigan residents
• The chance to support employees who provide high-impact behavioral health crisis services, including 988
• Team orientated environment
• An organizational culture of mental & behavioral health support for all

• Generous paid time off
• Employer sponsored benefit & wellness plans (including 16% benefit dollars, Calm App, etc.)
• Competitive wages

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are – in person, phone call, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

Find out more at https://commongroundhelps.org