Senior Account Manager - The Netherlands

As Senior Account Manager for Benelux, you will lead a large and strategic book of business, representing D2L across the majority of Dutch universities. You will operate as the commercial owner of these relationships - responsible for growth, retention, and long-term partnerships.

• →Renewals - Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms. 
• →Expansion Revenue - Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. Develop proposals and close expansion deals that contribute to overall revenue growth.
• →Executive Alignment - Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization. Create and execute engagement plans that include regular executive touchpoints and strategic discussions. 
• →Quarterly Business Reviews (QBRs) - Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes. Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.
• →Account Strategy - Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. Align internal resources to support the customer’s success metrics and long-term strategic goals. Continuously update account strategies based on evolving customer needs and market conditions.
• →Forecast Churn Accuracy - Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators. Use data and insights to predict potential churn and implement proactive retention strategies. Report churn risk and mitigation plans to leadership on a regular cadence.
• →Risk Management - In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue.Develop and execute risk mitigation plans, escalating issues when necessary. Act as the primary point of contact for resolving critical account challenges quickly and effectively. 

 What you will bring to the role:

• →5+ years of account management experience in a SaaS environment 
• →Excellent written and verbal communication skills in Dutch
• →Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.  
• →Ability to develop and execute account strategies aligned with customer goals and business outcomes.  
• →Strong understanding of revenue drivers, renewal processes, and expansion opportunities.  
• →Skilled in building multi-threaded relationships, including executive-level engagement.  
• →Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.  
• →Proficiency in forecasting, risk assessment, and interpreting success metrics. 

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.