Employee Relations Specialist

Respect | Belonging | Accountability | Transparency

This position is expected to be full-time onsite at our Employee Resource Center.

Join a dynamic HR team where collaboration isn't just a buzzword - it's how we work every day. As part of our close-knit group of Employee Relations Specialists and HR Business Partners, you'll be surrounded by supportive colleagues who share knowledge, tackle challenges together, and celebrate each other's successes. Here, your voice matters and your expertise is valued. We're more than just coworkers; we're strategic partners who learn from each other while contributing to our organization's success.

Beyond the role itself, you'll find an environment where we prioritize strong leadership, a positive employee experience, and exceptional care and service for our patients and community. In this role, you'll be a trusted, accessible resource for employees, helping them navigate workplace concerns and connecting them with the support they need. If you're passionate about helping people, resolving challenges, and making a meaningful difference in the employee experience, we'd love to talk with you.

Job Summary

Serves as a primary first contact for employee relations matters. This includes performance management, unemployment claims, and general concerns or questions. This role is responsible for supporting a positive workplace culture by providing guidance on sensitive or high-risk issues with a people-centric focus, while also ensuring adherence to policy and employment law. While working with some independence, operates under direct oversight and supervision. Supports routine cases and situations. Provides primary administrative support for ER teams, such as Rewards and Recognition program management.


Essential Functions:

• Employee Relations Consultation
  
  Serves as a primary onsite point of contact for employees seeking Employee Relations assistance at the Employee Resource Center.
  
  Conducts intakes with employees and leaders on basic employee relations matters.
  
  Assists in resolution of employee concerns and conflicts, providing timely guidance and resolving routine matters when appropriate.
  
  Uses effective communication, active listening, and de-escalation techniques to support employees navigating sensitive or difficult workplace situations.
  
  Manages and maintains accurate case files with appropriate documentation.
  
  Compiles and prepares reports on Employee Relations volumes, trends, and key metrics.
  
  Under general supervision, provides guidance on corrective action/Accountability Based Performance (ABP).
  
  Coaches leaders and employees through standard performance management processes. (60%)
• Program Administration & Compliance
  
  Coordinates, supports, and ensures compliance to various programs and initiatives.
  
  Prepares and processes unemployment responses.
  
  Maintains required employment postings and notices.
  
  Supports employee engagement initiatives.
  
  Supports survey and audit preparation. (20%)
• General HR Support
  
  Provides general HR information and policy guidance to employees and leaders.
  
  Creates employee documentation for standard situations.
  
  Supports onboarding and exit processes as needed.
  
  Assists with records maintenance and compliance.
  
  Identifies potential process improvements.
  
  Supports organizational change initiatives. (20%)

Education:

• Bachelor's Degree Bachelor's degree or equivalent experience. Required or

Work Experience:

• 1-3 years Of progressive experience in Human Resources with focus on employee relations Required

Licenses:

Knowledge, Skills and Abilities:

• Strong investigation and documentation skills.
• Strong customer service skills
• Working knowledge of employment law and HR best practices.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to maintain confidentiality.
• Critical thinking skills.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Experience with HR Information Systems.
• Bilingual - Spanish/English (Required)

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.