Senior Account Manager

We’re looking for a Senior Account Manager to join our Experience & Engineering Client Service team. You’ll play a leading role across large-scale digital programmes, primarily websites and digital platforms, for high-profile clients like Nikon, HSE, and St. James’s Place.

You’ll be working with senior stakeholders across complex, multi-market environments, helping shape digital strategy and ensuring delivery drives measurable business outcomes.  

This is a senior, commercially accountable role. You’ll take ownership of client relationships, shape strategy, and drive growth – ensuring the work we deliver creates real value for both our clients and DEPT®.  

• Strong client services experience – owning and growing senior client relationships
• Experience in the technology space – particularly digital platforms and CMS ecosystems
• A track record of driving account growth – identifying and converting opportunities

• →Owning and growing senior client relationships, acting as a trusted partner and advisor to key stakeholders
• →Owning the strategic direction of accounts – shaping roadmaps, defining priorities, and connecting digital initiatives to wider business goals  
• →Owning the Account Plan and being accountable for revenue growth by identifying, shaping, and converting opportunities across markets, platforms, and DEPT® capabilities 
• →Operating with a strong commercial mindset – understanding budgets, value, and trade-offs, and making decisions that support both client success and account performance  
• →Acting as the bridge between disciplines (strategy, design, engineering, data), ensuring joined-up thinking across teams and regions  
• →Leading cross-functional, and often multi-market, teams to deliver high-quality work that is aligned to strategy and executed effectively
• →Navigating complexity and ambiguity – making clear decisions in fast-moving or uncertain environments  
  
  

• 5+ years of experience in a digital agency required - client services / account leadership role within a digital or technology consultancy
• Proven experience working with global, high-profile clients of comparable scale and complexity, across multiple markets or regions  
• Clear track record of growing accounts – upselling, cross-selling, or expanding scope
• Demonstrated ability to lead complex client relationships and influence senior stakeholders with confidence  
• Strong strategic thinking – able to define direction and connect digital solutions to commercial and business outcomes  
• Commercial awareness and experience contributing to account growth, including identifying and converting opportunities  
• Comfortable operating with autonomy, owning outcomes rather than tasks  
• A proactive mindset – someone who brings ideas forward, challenges thinking, and looks for better ways of doing things  
• Strong understanding of digital platforms, particularly websites and CMS-driven ecosystems  
• Excellent communication skills – clear, structured, and persuasive
• Somebody who is open to frequent travel between London, Manchester and Amsterdam   
  
  

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.