On-Call Banquet Server

High school diploma or GED required

Previous experience in a hotel or food & beverage environment preferred

Must meet the minimum legal age to serve alcoholic beverages

Alcohol awareness certification and/or food handler’s permit as required by local/state laws

Ability to stand or walk for extended periods (entire shift if necessary)

Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently

Willingness to work varied shifts including nights, weekends, and holidays

Excellent verbal and written communication skills

Ability to stay calm and work efficiently in high-pressure situations

Strong problem-solving skills and decision-making ability

Effective listener with strong guest service orientation

Able to interpret and act on complex information quickly and accurately

Must be detail-oriented and able to prioritize tasks to meet deadlines

Basic understanding of financial transactions and arithmetic functions

Greet all guests warmly and provide friendly, attentive, and responsive service

Describe menu items clearly, including ingredients, preparation methods, and pricing

Take guest food and beverage orders accurately and input them into the POS system

Deliver orders promptly, ensuring proper presentation and temperature

Accommodate special requests whenever possible

Utilize suggestive selling techniques to enhance guest experience and boost sales

Perform pre- and post-shift duties such as stocking service areas, brewing coffee, etc.

Maintain cleanliness and organization of tables, service stations, and dining areas

Pre-bus tables throughout service, removing used dishes between courses

Ensure beverage glasses remain filled; monitor guest satisfaction proactively

Follow proper procedures for handling and delivering guest payments

Maintain awareness of loss prevention, safety, and sanitation standards

Assist with greeting and seating guests, answering phones, and supporting other team members as needed

Adhere to all company policies, uniform, grooming, and safety standards

Attend training sessions and team meetings as required

Perform additional duties as assigned by management

Familiar with restaurant layout, job roles, and POS systems

Understand and comply with all alcohol service, food safety, and sanitation guidelines

Knowledgeable of emergency procedures and fire safety equipment

Follow all hotel and departmental procedures to ensure smooth and safe operations