Account Executive, Membership Services

The Account Executive, Membership Services is responsible for the retention and management of Season Ticket Members. Account Executives are tasked with exceeding the expected level of service for full season customers and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling new business as well during parts of the year.

• →Will maintain an appropriate level of knowledge of Microsoft Office and other software 
• →Must be motivated, reliable and able to work independently or as part of a team 
• →Maintain professionalism when communicating with internal and external contacts 
• →Must be accurate and efficient with ability to meet deadlines 
• →Must be detail oriented with strong organizational skills 
• →Will adjust work schedule to meet departmental demands 
• →Will keep appropriate information confidential 
• →Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position 

• Bachelor's Degree preferred 
• Minimum 1-year of proven sales and customer service experience required (experience with a professional sports or entertainment venue preferred)
• Ability to work independently and as an effective team member 
• Strong customer service skills and problem-solving abilities 
• Ability to handle a fast paced and sometimes high stress environment 
• Excellent communication and organizational skills with a client-centric attitude
• Professional, self-motivated, confident and willing to lead by example 
• Ability to work in a team-oriented environment with an irregular work schedule (including nights, weekends and some holidays) 
• Knowledge of Archtics ticketing systems, Microsoft Dynamics (STR) and basic Excel/Word proficiency are all preferred
• Ability to multi-task and effectively adjust to a rapidly changing market 
• Demonstrate a work ethic with an innate sense of urgency and tenacity
• Team oriented attitude, relationship building, professional demeanor and appearance 
• Strength in time management, organization and customer service skills 
• Ability to work a flexible schedule including nights, weekends and some holidays 
• May require work out of both the Ford Field Management Office and the Allen Park Training Facility 
• A valid Driver's License and safe driving record 
• You may use AI as a tool in creating your application, but this role is powered by human talent—your judgment, experience, and character are integral. Please let your personal talent shine.