Senior Account Manager

We are a globally acclaimed people agency, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.

Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.

An exciting role for an experienced Senior Account Manager within a fast paced promotional staffing agency. If you’ve got solid experience in handling both large and smaller detailed staffing & event projects in a range of formats, then this could be for you. This is great opportunity for anyone with strong management skills with a head for problem solving & quality staffing solutions.

• →Building and maintenance of strong client relationships from brief, taking through to project delivery & evaluation
• →Develop client satisfaction and retention through regular contact, face to face meetings and social occasions
• →Understand client’s markets and competitor activity to add specific insight in dealing with all client queries
• →To be able to interrogate briefs, ask relevant questions and if applicable offer advise on how to improve a campaign
• →Identify opportunities within existing clients
• →Be confident and demonstrate good persuasion skills when upselling Elevate Impact to clients
• →Compile all project reporting and complete campaign analysis presentations
• →Management of junior members of the team & quality control
• →To be able to manage your own time and the time of others who are working with you on a project/s
• →Motivate your team ensuring they have the opportunity to learn and develop account handling skills
• →Supplier management – including briefing, price negotiation & management
• →Management and direction of campaign logistics & being able to confidently brief others
• →Tight financial management and production & control of campaign budgets to ensure margins are achieved and closely monitored
• →Understanding of company financial systems including mark-up, invoicing, budget reconciliation, POs etc
• →Support your line manager in responding to complex briefs & compiling relevant pitch documents and accompanying budgets
• →Present Elevate Creds / Pitches as required
• →Proactively research the variety of environments, mechanics, logistics and activity feasibility

• Well-developed interpersonal skills and experience in interacting with clients.
• A first class listener and communicator, with great organizational and trouble shooting skills.
• To be a confident presenter and be able to present to a client in a professional manner
• Solid commercial awareness & a strong financial acumen – intermediate excel skills essential.
• Experiential agency or promotional staffing agency experience at an AM (minimum 2yrs)/SAM level.
• Proven account management and client development skills.
• Excellent presenting skills.
• Proven experience in managing a team and assisting in the progression of juniors
• Excellent time management, numeracy skills and attention to detail.
• Ability to work as a team with senior stakeholders, whilst also supporting the management of junior members of the team