Account Manager

We are a globally acclaimed people agency, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.

Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.

An exciting role for an experienced Account Manager within a fast-paced promotional staffing agency. If you’ve got solid experience in handling both large and smaller detailed staffing projects in a range of formats, then this could be for you. This is a great opportunity for anyone with strong management skills with a head for quality staffing solutions and project management.

This role is a full time position and works within our current hybrid working structure, where you will be expected to work within our office in Shoreditch, London at a minimum 3 days per week.

• →Building and maintenance of strong client relationships from brief taking through to prject delivery & evaluation
  
• →manage the day to day relationship between the cleint and agency in a professional manner.
• →Create a partner, rather than a supplier relationship with clients
• →Ability to see bigger picture of a project and to provide clients with expert opinions
• →To be able to interrogate briefs, ask relevant questions and if applicable offer advice on how to improve a campaign
• →Display excellent communication skills when dealing with clients
• →Be confident when communicating Elevate Impact (our data reporting platform) to clients
• →Always look to maximise client satisfaction, revenue and profitability
• →Project reporting and evaluation
• →To be a confident presenter and be able to present to a client in a professional manner
• →Compile all activity results and complete campaign analysis presentations
• →Manage your own and any relevant line reports’ workload, ensuring a consistently high standard of output
• →Motivate your team ensuring they have the opportunity to learn and develop account handling skills
• →Build strong relationships with Event Managers and ensure campaign KPIs are met
• →Management and direction of campaign logistics by being able to confidently brief others
• →Tight financial management and control of campaign budgets to ensure margin is met
• →Use initiative to solve problems effectively and efficiently
• →Offers ideas/solutions for implementing campaigns
• →Be an expert in setting tasks and be able to confidently delegate and manage people through project process by checking in with them throughout the project.
• →Actively research competitor activity to ensure Elevate remains at the forefront of the industry
• →Understanding customer's markets and competitor activity to add specific insight in dealing with all client queries.
  

• Well-developed interpersonnal skilss and experience in interacting with clients.
  
• A first-class listener and communicator, with great organizational and trouble shooting skills.
• Commercially savvy with a strong financial acumen.
• Experiential agency or promotional staffing agency experience at an AM level.
• Strong account management skills.
• Excellent presenting skills.
• Excellent time management, numeracy skills and attention to detail.
• Ability to work as a team with senior stakeholders, whilst also supporting the management of junior members of the team
• Comfortable managing global projects and budgets.