Account Manager

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR teams and employees. With Lifestyle Spending Accounts (LSAs) at our core and a modular suite spanning wellbeing, recognition, and community, Espresa powers great places to work and make heroes out of HR.  

We are scaling our Account Management function to protect renewals, unlock expansion, and deepen long-term customer partnerships. This is a high-impact, commercially strategic role within a rapidly growing, pre-IPO company. 

• Lead Client Value Plans and Mutual Success Plans to align internal execution with external commitments.  
• Build multi-threaded relationships across HR, Benefits, Finance, Procurement, and executive stakeholders. 
• Act as a strategic partner during Annual Business Reviews and executive conversations.  
• Identify risks early and implement mitigation strategies ahead of renewal cycles. 

• Partner closely with Customer Success Managers to ensure seamless client experience  
• Collaborate with Sales, Product, Finance, Operations to support client's strategy and commercial execution. 
• Capture Voice of Customer insights to inform product and roadmap conversations. 
• Leverage automation, reporting, and data-insights to inform account strategy