Shelter Sales Success Associate

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

As a Shelter Sales Success Team Member, you’ll be responsible for executing outbound calls and emails to new policyholders who recently purchased their Fetch policy through one of our shelter partners. Your goal will be to drive early customer engagement, guide onboarding, and help customers experience the full value of their Fetch coverage from day one.

You’ll play a critical role in reducing early churn by connecting customers to their benefits — including portal logins, perks, and other offers — while providing caring, knowledgeable support. If you’re motivated by helping customers, love pets, and have strong communication and retention skills, this is the perfect opportunity to make an impact!

Drive higher retention rates in targeted shelters, maintaining lower churn rates across the shelter organization by way of your work

• →Execute outbound calls and emails to new policyholders to support early onboarding and engagement.
• →Proactively contact customers within their first week to encourage portal logins, perks adoption, and awareness of Fetch benefits.
• →Clearly and effectively communicate the value proposition and Fetch member and policy benefits.
• →Guide customers through onboarding steps to ensure they understand and utilize their policy features.
• →Respond to policyholder inquiries about Fetch programs with expertise and professionalism.
• →Collaborate closely with the Shelter Sales and Retention teams to ensure a seamless customer experience.
• →Document call outcomes, customer interactions, and pertinent details accurately within our systems.
• →Follow guidelines to achieve goals, capitalizing on every opportunity to onboard a shelter policy holder
• →Adhere to communication standards and best practices to ensure excellent customer experiences.
• →Maintain comprehensive knowledge of Fetch programs and company offerings.
• →Partner with managers and supervisors to achieve outbound program objectives.
• →Handle returned calls and callbacks when needed.
• →Contribute to a positive and supportive team environment.

• 7+ years of experience in…
• Proven track record of…
• Proficiency in…
•  Strong strategic thinking and collaboration skills…

•  Experience working in a fast-paced marketing environment…
•  Innovative, resourceful, driven, and passionate about your craft…

• Required 12 months of experience in Property & Casualty (P&C) Insurance. 
• A minimum of two (1) year of selling insurance products.
• Shelter selling experience required.
• Excellent verbal communication, empathy, and active listening skills.
• Proven ability to guide customers through onboarding or service-related processes.
• Strong interpersonal skills and the ability to build rapport quickly.
• Comfortable making outbound calls and engaging with customers over the phone.
• Ability to handle objections and address customer concerns professionally.
• Strong organizational skills, communication skills and attention to detail.
• A positive attitude, resilience, and a strong work ethic.
• Ability to manage time for maximum results and to work independently

This is a full-time position, employees receive competitive base compensation along with a performance based bonus. 

• Must have been with Fetch for 12 months at a minimum
• Cannot be on a Corrective Action plan.
  
  

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

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