Key Account Manager - South Bank, QLD

Queenslandmid

SalesAccount Manager

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Quick Summary

Key Responsibilities

Drive customer profitability, growth, and retention across strategic global accounts Identify opportunities for value-added sales, growth,

Technical Tools

SalesAccount Manager

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

ABOUT THE OPPORTUNITY

As a Key Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients.

You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets.

This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross-functional teams to deliver best-in-class customer experiences.

You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock new opportunities.

WHAT YOU WILL DO:

Drive customer profitability, growth, and retention across strategic global accounts
Identify opportunities for value-added sales, growth, and increased service adoption
Conduct profit and loss reviews and ensure commercial agreements are met
Build and maintain strong relationships with key stakeholders, including C-suite executives
Engage internal teams (operations, finance, technology) to deliver value and service excellence
Lead strategic conversations to influence customer programs and business decisions
Deliver innovation by recommending and implementing new products and services
Develop and execute customer business plans aligned to client goals
Analyse customer data and trends to identify insights and opportunities for improvement
Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
Manage and deliver key customer projects with clear stakeholder communication
Collaborate with regional and global teams to optimise contract performance and delivery
Influence change through strong storytelling, ROI articulation, and data insights