Restaurant Manager

Thomas United Company Limited (TUCL) is a multi-concept food service company operating warehouses, restaurants, concessions, bakeries, and catering in the beautiful island of Bermuda. We specialize in independent multi-cuisine restaurants (both fast-food and smart-casual/fine-dining).  We also provide food and beverages to sports activities and special events.

The successful applicant must have a proven track record of successfully managing a “start up” fast food restaurant and growing the business.  The Manager will be responsible for managing the daily operations of our restaurant and the performance management of employees. 

Duties and responsibilities may include but are not limited to: 

Financial

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Increasing sales and minimizing expenses

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Ensuring that all payroll related duties are completed accurately and on time

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Assuming responsibility for restaurant profit and loss 

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Following cash control/security procedures 

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Applying  financial reporting analysis to enhance restaurant results 

Food Safety and Planning

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Enforcing sanitary practices for food handling and cleanliness

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Ensuring consistent high quality of food preparation and service

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Maintaining a professional restaurant image

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Maintaining inventory

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Working with relevant staff to ensure efficient provisioning and purchasing of supplies

Customer Service

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Ensuring a positive customer experience

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Responding and resolving customer complaints

Operational Responsibilities

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Ensuring that security procedures are in place 

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Ensuring a safe working environment to reduce the risk of injury and accidents. 

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Completing accident reports if needed

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Managing and scheduling shifts 

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Directing efficient, accurate preparation and sale of food and beverages

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Ensuring preventive maintenance of restaurant equipment 

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Evaluating restaurant(s) and identifying strengths and areas for improvement

Marketing

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Implementing marketing strategies

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Promoting and marketing the restaurant(s)

Personnel

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Establishing employee performance goals

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Conducting performance reviews

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Providing direction to employees

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Supervising, training, coaching, and providing ongoing feedback to employees

Qualifications

The selected candidate must have at least five years management experience in a fast food operation. Multi-unit management, start-up, and drive-through experience are preferred.  Ideally, the individual should have experience in a restaurant with a focus on selling hamburgers.  Demonstrated experience as a “hands on” manager is essential. Proven skills in food planning and preparation, purchasing, and staff management is also essential.  Proficiency in the use of the Microsoft Office Suite is a must. 

This role requires an energetic, self-motivated individual with excellent customer service skills. Candidates must be flexible, able to problem solve, and be able to work well under pressure. This is an excellent opportunity to join a dynamic and expanding company in a new area of food service.