Account Manager, Mid-Market

At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

As a Mid-Market Account Manager, you'll own a book of existing customers, software and services companies using G2 to drive their marketing and revenue and your job is simple: keep them, grow them, and make them successful.
This is a farming role. You're not building pipeline from scratch you're deepening relationships, finding expansion opportunities, and making sure customers renew and grow. You'll work closely with Customer Success to deliver value, and directly with decision-makers in marketing and sales to show them what G2 can do for their business.
If you've consistently grown a book of business, can run a renewal cycle without hand-holding, and know how to sell value not just features this role has real upside in compensation and career growth.

•  Sales: Own existing business quota for G2 Marketing Solutions for one of our fastest growing segments in Asia Pacific.

• Collaborate with internal resources to tell data-driven stories.

• Own the entire renewal cycle for your assigned segment and region.

• Identify opportunities to upsell customers with additional G2 products.

• Drive urgency with prospects and help them see value in G2’s solutions.

• Advocate for our customers’ needs with internal stakeholders

• Manage customer expectations and escalations.

• Drive executive engagement and sponsorship on key accounts.

Responsibility Area: Customer Engagement (45%)

• Working closely with our Customer Success Managers to deliver value to customers to ensure they renew with G2.

• Ensure any new customers get off to a fast start with G2 and see value quickly.

• Actively engage key and potential stakeholders to ensure they understand the value G2 brings, understand their needs, and how G2 can help them achieve their goals.

• Prospect into our existing customers, identifying new opportunities for growth with existing and new products.

Responsibility Area: Opportunity Management (40%)

• Manage the entire renewal cycle, with a focus on renewing and growing customers.

• Confirm renewals early and drive renewals to close ahead of subscription expiration dates.

• Keep all renewal and growth opportunities up to date in Salesforce and submit accurate forecasts for expected sales.

Responsibility Area: Closing (15%)

• Close business with existing customers.

• Provide all agreement paperwork and ensure everything is in order.

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  5–7 years in a quota-carrying sales or account management role, with a track record of meeting or exceeding targets

• Proven experience managing and growing a book of business — not just closing new logos

• Background in selling SaaS or subscription-based products

• Familiarity with how marketing teams operate and what drives their decisions
  
  Skills
  
  Strong communication and storytelling skills — you can take data and turn it into a compelling business case
  Consultative selling approach — you ask the right questions before pitching solutions
  Highly organized with strong attention to detail — you don't let renewals or follow-ups fall through the cracks
  Comfortable working cross-functionally with internal teams like Customer Success, Product, and Finance
  Fast learner who can get up to speed on new products, tools, and data quickly
  
  Tools
  
  Hands-on experience with Salesforce — pipeline management, forecasting, and activity tracking 

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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