BDR Support Apprentice

Learning HighLevel's products and the customers we serve, including agencies, small businesses, and SaaSpreneurs

Answering replies to BDR outreach across calls, texts, chats, and emails

Booking meetings and demos on BDR calendars and sending calendar invites

Calling, texting, and emailing customers to confirm and remind them about upcoming meetings

Following up with customers who missed a meeting and helping them reschedule

Asking a few simple questions to understand what a customer needs before passing them to a BDR

Passing warm and interested leads to the right BDR quickly so no opportunity is missed

Welcoming customers into video meetings and making sure they're connected with their BDR

Logging your conversations and next steps in our CRM so the team always knows where things stand

Helping customers with basic questions or connecting them to the right team, like Support or Trial Experience

Helping the team stay organized by setting reminders and keeping follow-ups on track

Learning more about sales and our products by joining team meetings, call reviews, and trainings

Being flexible, other tasks might come up as the business changes

Bachelor’s degree in any discipline, or equivalent qualification. 

Good communication skills in English; comfortable speaking with US-based business owners

No prior experience required, we'll train you! Any past experience answering calls, scheduling, customer service, or sales is a nice bonus, not a requirement

Friendly phone, text, email, and chat communication style

Comfortable picking up the phone and talking to people you haven't met before

Ability to stay organized and keep track of lots of follow-ups

Comfortable juggling a few tasks at once in a fast-paced day

Patience and good listening skills

A positive, team-first attitude

An interest in sales and learning how a sales team works

Able to work from home, on camera, in a quiet space

Reliable high-speed internet at home

Open to working US business hours, including some early mornings, late nights, or weekends

Comfortable using a Mac with multiple monitors, and open to learning tools like the HighLevel CRM, Google Suite, Zoom, Slack, and Excel