Inside Sales Representative

· Manage a portfolio of customer accounts generating less than $20,000 in annual sales.

· Develop strong, long-term relationships with assigned customers.

· Proactively contact customers to understand their business, challenges, upcoming projects, and changing needs.

· Schedule and conduct monthly or quarterly customer calls and virtual meetings, based on account potential and needs.

· Identify opportunities to introduce additional products, and solutions that can help customers improve operations.

· Look for opportunities to increase share of wallet, cross-sell, and grow existing accounts.

· Maintain regular contact with customers rather than relying solely on incoming orders.

· Follow up on quotes, opportunities, and customer requests in a timely manner.

· Identify dormant or declining accounts and develop strategies to re-engage them.

· Complete a minimum of 10 proactive account management calls per week.

· Maintain a structured schedule of customer touchpoints.

· Document all meaningful customer interactions and next steps in Epicor.

· Establish follow-up dates and ensure commitments are completed.

· Continuously build knowledge of assigned customers and their purchasing patterns.

· Respond promptly to incoming leads, inquiries, and requests.

· Qualify new opportunities and determine customer requirements.

· Ask effective discovery questions to understand the application, specifications, volumes, timing, and purchasing requirements.

· Coordinate with outside sales, technical resources, vendors, and other internal teams as required.

· Convert qualified inquiries into quotes and sales opportunities.

· Prepare accurate and timely quotations based on customer requirements.

· Follow up on outstanding quotes and identify opportunities to close the business.

· Process customer orders accurately and efficiently.

· Communicate pricing, availability, lead times, and other relevant information.

· Resolve customer questions or issues and coordinate internally to ensure a positive customer experience.

· Identify opportunities within each order to recommend additional products or solutions.

· Use Epicor as the primary CRM and customer management system.

· Update customer information, activities, opportunities, quotes, follow-ups, and notes daily.

· Maintain accurate and complete customer records.

· Ensure all customer interactions and commitments are documented.

· Use CRM information to manage follow-ups, identify sales opportunities, and prioritize accounts.

· Maintain accurate pipeline and sales activity information.

· Develop a strong understanding of Muir Tapes & Adhesives' products, applications, capabilities, and value proposition.

· Understand customers' industries, applications, and common challenges.

· Stay current on new products, solutions, and supplier capabilities.

· Become a trusted resource for customers by recommending solutions rather than simply taking orders.

A successful Inside Sales Representative at Muir Tapes & Adhesives will not simply wait for the phone to ring or process orders as they come in.

They will:

The goal is to transform smaller accounts from transactional customers into long-term, growing relationships.

· 2+ years of inside sales, customer service, account management, or business development experience.

· Strong communication and relationship-building skills.

· Comfortable conducting customer calls and virtual meetings.

· Strong listening and discovery skills.

· Ability to identify customer needs and recommend appropriate solutions.

· Strong organizational and follow-up skills.

· Excellent attention to detail.

· Ability to manage multiple customers, quotes, orders, and priorities simultaneously.

· Comfortable working with CRM/ERP systems; Epicor and HubSpot experience is an asset.

· Proficiency with Microsoft Office/365.

· Self-motivated and comfortable taking initiative.

· Strong problem-solving skills.

· A customer-first mindset with a focus on growing the business, not simply servicing it.

Proactive | Curious | Organized | Responsive | Accountable | Customer-Focused | Commercially Minded | Collaborative | Results-Oriented