Account Manager - EMEA

At GRESB, Account Managers own the complete commercial relationship with a portfolio of clients across the global real assets industry. This role combines commercial ownership, strategic advisory and customer success. You'll partner with fund managers and asset owners to help them maximize the value of GRESB's products while driving retention, expansion and long-term customer outcomes. 

We're looking for ambitious Account Managers with 2–5 years of experience who are ready to step into a broader role with greater ownership, more complex and global customers, and international exposure. 

You'll take ownership of a portfolio of customers and be responsible for their long-term success. 

• →Growing and retaining your portfolio 

• →Own the full customer lifecycle from onboarding through renewal  
• →Build trusted relationships with key stakeholders  
• →Identify risks early and proactively reduce churn  
• →Develop account plans that support long-term customer success  

• →Driving commercial growth 

• →Identify expansion opportunities across the portfolio  
• →Lead renewals and commercial negotiations  
• →Deliver sustainable ARR growth through value-based conversations  
• →Improve Net Revenue Retention (NRR)  

• →Becoming a trusted advisor 

• →Conduct Executive Business Reviews  
• →Deliver product demonstrations and strategic guidance  
• →Help customers maximize the value of GRESB's products and services  
• →Translate customer objectives into measurable outcomes  

• →Working as one team 

• →Partner with Sales on expansion opportunities  
• →Share customer insights with Product and Marketing  
• →Contribute to Voice of Customer initiatives  
• →Use AI and customer insights to prioritize your portfolio 

• Has 2–5 years of Account Management, Customer Success, or Real Estate experience  
• Has managed a portfolio of SMB or Mid-Market customers 
• Enjoys commercial conversations and identifying growth opportunities
• Is confident presenting to customers and building stakeholder relationships  
• Wants to take the next step toward managing larger, more strategic accounts  
• Is excited about working with international clients  
• Fluent in English, German, and/or French 

GRESB is a mission-driven organisation and strategic partner for sustainable and high-performing investments across real assets and climate-critical industries. We help investment professionals mitigate risk and build portfolios that are resilient, efficient, and financially attractive for long-term success.

Our Vision: An investment industry that plays a central role in creating a sustainable world.

Our Mission: To provide financial markets with actionable sustainability insights, data, and benchmarks. More than 150 global institutional and financial investors with USD 53 trillion in assets under management rely on GRESB to help guide their investment decisions, mitigating risk, improving portfolio quality, and driving long-term financial success.

The GRESB team is an energetic group of more than 100 individuals from diverse backgrounds with experience spanning sustainability, data science, software development, real estate, infrastructure, and the capital markets. Most of us work out of our head office in Amsterdam or one of our satellite offices in London, Paris, Berlin, Boston, Singapore, or Sydney. We are passionate about tackling the sustainability challenge by providing the insights that will power the markets of the future and enable investors to allocate the world's capital in a more responsible way.

GRESB is a portfolio company of BeyondNetZero, General Atlantic's climate investing platform.

GRESB is an equitable, diverse, and inclusive workplace, one at which all workers - regardless of their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability - feel valued and respected. We are committed to a non-discriminatory approach to hiring and provide equal opportunity for employment and advancement in all of our teams and programs.