Account Manager

Guild Insurance is a proudly Australian‑owned insurer with over 60 years of experience supporting professionals and businesses across the country. We partner with over 40 industry associations to deliver specialised, industry‑informed insurance solutions, and we’re trusted by more than 110,000 customers nationwide. Known for our strong customer focus, deep sector relationships, and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community‑focused sectors.

At Guild Insurance, we thrive together by staying connected to work that matters and supporting each other to grow. Our people are purpose driven, curious and care deeply about the impact they make as we protect those who protect others and support the communities who rely on them.

You’ll be part of a team shaped by collaboration, respect and continuous learning, where your contribution is valued, your development is encouraged and your success is celebrated.

We are looking for a driven, customer-centric Account Manager to join our team. In this role, you will be the primary point of contact for our commercial, corporate and association stakeholders. You will act as a trusted risk advisor, balancing portfolio growth with exceptional client retention.

• →Client Relationship Hub: Serve as the central point of contact for an existing portfolio of dedicated clients.
• →Corporate Accountability: Manage and take full ownership of high-value corporate client accounts.
• →Brand Ambassador: Actively represent Guild Insurance at key industry conferences and networking events.
• →Drive Business Growth: Identify new business opportunities and "whole of account" solutions.
• →Underwrite with Insight: Evaluate industry risks and make sound, profitable underwriting decisions which benefit both Guild and our client.
• →Negotiate & Influence: Present tailored insurance solutions to complex, multi-level stakeholders.
• →Collaborate Internally: Work with claims, underwriting, and product teams to deliver seamless digital solutions.

• Experience: Proven track record in insurance broking, underwriting, or commercial account management.
• Public Relations: Confidence in public speaking and representing a brand in public industry forums.
• Skills: Strong presentation, negotiation, and consultative selling skills.
• Acumen: A deep understanding of industry trends, channel development, and meeting budget targets.
• Communication: Ability to translate complex technical insurance jargon into universal, clear advice.
• Mindset: A purpose-driven, "customer-first" approach that aligns with our community values.