Account Manager (Retail Installations), Prague

Purpose of the job   Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further. You will be responsible of leading part of the EMEA market portfolio and lead a team of Project Managers and Executives that handle the market stakeholders. In this role, the Account Manager is part of the regional account leadership, proactively owning processes in the team and proposing new ways of working while making sure the team delivers the expected quality on client and internal side.   Our current areas of service delivery to this technology sector client are retail installations and permanent 3D POSM (Point of Sale Materials).   This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.    Please submit your details / application in English as we can't progress your application without that.     Key responsibilities   Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling   Knowledge, skills + experience   Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs Experience in the service lines / product areas outlined above Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills Project Management mindset - process driven with a focus on sales and business development Experience in troubleshooting unexpected project issues and implementing preventative measures Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority Fluent Czech and English language   What success looks like   The client(s) view HH Global as a valued strategic partner and consistently rate service highly Projects are delivered on time, on budget, and to agreed quality standards The generation of increased client revenue through successful organic growth initiatives Service levels, KPIs, and contractual commitments are consistently met or exceeded Strong stakeholder management results in efficient issue resolution and long-term client retention   Essential criteria   Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs Team management experience, delegating tasks to the relevant person Czech and English language     #LI-EL1 #LI-Hybrid