Pharmacy Support and Operations Associate

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

• Serve as the key point of contact for pharmacy-related support inquiries from our patients, providing timely, accurate, and compassionate service while ensuring clinical queries are recognized and escalated to the appropriate teams.

• Accurately apply conversation attributes to all patient conversations, and use this data to help surface insights on common inquiry types and trends that inform pharmacy processes and decision-making.

• Support pharmacy investigations by gathering relevant order information and identifying patients.

• Support insurance processing administration related to patient orders, including billing insurance providers.

• Assist with day-to-day pharmacy operations, including order packing and warehouse organization.

• Partner with the pharmacy team to resolve delivery issues and recommend improvements to workflows and support resources based on recurring patient needs.

• Uphold pharmacy SOPs and patient privacy requirements in every interaction, promptly reporting incidents, near misses, and quality concerns.

• 18+ years of age, with a high school diploma or equivalent

• Minimum 1 year of experience in a customer-facing role

• Self-motivated, with a demonstrated ability to take initiative and work independently when required

• High degree of accuracy and attention to detail in all aspects of communication and documentation

• Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment

• Willingness to work in a team environment and promote company culture

• Proficiency in both English and French, verbal and written

• Relevant experience in a pharmacy or healthcare industry role is an asset

• Registration as a Pharmacy Technician with the Ontario College of Pharmacists is an asset