People Operations Manager

Every great employee experience starts with strong operations behind the scenes, and that's where the People Operations Manager comes in. You'll serve as the operational backbone for the People Team — the connective tissue between people technology, cross-functional partners, and the employee lifecycle. You'll take ownership of the systems and processes that support every employee from their first day to their last, bringing intention to how we approach our tech stack, automate workflows with AI, and create meaningful moments along the way. You are an employee advocate who cares deeply about the experience you help create, and you'll have real room to grow — from owning today's core operations into specialized people programs like performance, total rewards, or engagement as you build your skillset.

You'll own the day-to-day mechanics of HR Operations, administering payroll processes in partnership with Finance and managing benefits enrollment and Hover's yearly Open Enrollment. You'll drive onboarding and offboarding from end to end, ensuring every new hire and departure is handled with care and compliance. You'll keep our people systems clean, connected, and working for us — identifying opportunities to automate manual work and using AI tools to move with efficiency. Along the way, you'll take ownership of problems before being asked, and you're not afraid to lead change when a process needs to evolve.

• Onboarding & Offboarding: Own onboarding and offboarding logistics end to end, ensuring every new hire and departure is handled with compliance and a strong employee experience.
• Benefits & Leaves: Administer benefits programs, leaves of absence, and Hover's annual Open Enrollment, partnering with vendors to keep programs compliant and employee-centered.
• Payroll & People Systems: Administer payroll processes in partnership with Finance, and maintain and optimize our HR systems, identifying opportunities to streamline and automate.
• Employee Support: Serve as a go-to resource for employee questions, managing our ticketing system through Jira and meeting defined SLAs.
• People Programs: Partner with the broader People team to support programs like compensation, performance management, and engagement.
• Data & Reporting: Maintain accurate people data and build reporting that gives leaders visibility into key operational and lifecycle metrics.

• 3-5+ years of experience in HR/People Operations
• Experience administering benefits and Open Enrollment
• Experience managing leaves of absence and employee lifecycle processes (onboarding/offboarding)
• Experience with HRIS, payroll, and ticketing systems
• Comfort using AI tools to build or improve HR automations or workflows
• Excellent written and verbal communication skills, attention to detail, and a track record of taking ownership of problems and driving process improvements

• Strong Excel/analytical skills, with comfort turning HR data into insights
• Experience supporting compensation and equity operations
• Experience with BambooHR, ADP, Sparrow, or Jira

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $128,000–$160,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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