HR Shared Services Manager (Service Fulfillment Manager)

Location: Ortigas
Work Setup: Onsite
Work Schedule: Monday to Friday

The HR Shared Services Manager is responsible for overseeing HR service delivery, ensuring operational efficiency, process standardization, and service excellence across HR transactions. This role manages HR operations including employee lifecycle support, payroll coordination, benefits administration, and process optimization.

• Oversee end-to-end HR operational processes
• Ensure efficient and accurate service fulfillment
• Maintain service level agreements and quality standards

• Identify opportunities for process improvements and automation
• Standardize HR workflows and operational procedures
• Enhance service efficiency and employee experience

• Lead and develop HR shared services teams
• Monitor team performance and service delivery metrics
• Ensure operational excellence and accountability

• Manage HR systems accuracy and reporting
• Ensure compliance with labor regulations and internal controls
• Support audits and governance requirements

• 7+ years in HR Operations or Shared Services leadership
• Strong experience in HR service delivery and process management
• Background in payroll, benefits, and HR systems
• Excellent leadership and operational management skills