Instrumentl2mo ago

Account Manager

United StatesRemoteFull-timemid

SalesAccount Manager

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Quick Summary

Overview

Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the most-loved grant discovery and management tool.

Technical Tools

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Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.

Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform.

We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters.

We’re hiring an Account Manager, reporting to the AE Senior Manager, to own relationships with a book of existing customers — helping them get more value from the platform and expanding their usage as their needs grow. You’ll work with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already know and love Instrumentl. We’ll expect you to convey warmth, kindness, and competence in every interaction. These folks are out there raising money to achieve their missions, and you’ll help them unlock even more of Instrumentl to get there faster.

Own and grow a book of existing customers by identifying upsell and cross-sell opportunities

Proactively outbound into strategic accounts using creative, personalized tactics to identify expansion opportunities before customers ask

Lead customers through consultative discovery to match them with higher-tier solutions that fit their evolving workflows

Experiment with new expansion playbooks and outreach sequences to accelerate net revenue retention

Build trusted, long-term relationships with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already love Instrumentl

Serve as the voice of the customer internally, feeding insights back to Product and CS to improve the platform

Handle inbound upgrade requests and proactive outreach with warmth, fast follow-through, and strong attention to detail

1-3 years of account management, customer success, or closing experience in a SaaS environment

Experience with expansion or upsell motions

Strong written and verbal communication skills

Comfortable with tools like HubSpot, Gong, G Suite, Zoom, and Slack

Nice to Have

~1 min read

Experience selling into the nonprofit market

Experience with post-sale expansion motions: upsell, cross-sell, multi-product adoption

Startup or high-growth environment experience

Background in fundraising or nonprofit operations

What We Offer

~1 min read

100% covered health, dental, and vision insurance for employees (50% for dependents)

Generous PTO, including parental leave

401(k)

Company laptop and home-office stipend

Bi-annual company retreats

Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here.

Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

✓100% covered health, dental, and vision insurance for employees (50% for dependents)

✓Generous PTO, including parental leave

✓401(k)

✓Company laptop and home-office stipend

✓Bi-annual company retreats

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

Worldwide

Listing Details

Posted: March 25, 2026
First seen: March 26, 2026
Last seen: June 1, 2026

Posting Health

Days active: 66
Repost count: 0
Trust Level: 32%
Scored at: June 1, 2026

Signal breakdown

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Apply for this position

Instrumentl

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Backed by years of personal and professional experience in the nonprofit and academic arenas, our team came together to create the most comprehensive source of grant and funder data in the world, and designed it around the needs of our community.

Employees

Founded

2014

Domain

Jobs

External application · ~5 min on Instrumentl's site

Please let Instrumentl know you found this job on Jobera.