Account Manager – Healthcare, Hospitality, and Government & Education

Ready to advance client relationships while driving business growth? The Business Account Manager – Education, Hospitality & Healthcare retains and grows our strategic relationships. You will manage a territory module of education customers generating up to $12 million+ in annual revenues.  In this role, you’ll develop, propose and sell technological solutions to meet customers’ communications needs. You will manage key relationships with both new and existing education customers to ensure satisfaction, expand the customer base, and meet revenue goals.

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
• Develop customer-centric proposals that articulate Spectrum’s value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise 

• Office-based role with occasional travel to customer locations 

• High school diploma or general education degree required (GED) 

• Bachelor’s degree in a business-related field   

• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

• Account management or sales experience in the telecommunications B2B industry 

• Practical experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook