Order Management Coordinator

Join our Customer Service Team supporting the Applied Equipment Business (HVAC) across Europe.

This is more than a traditional customer service role. You will coordinate large, project-based orders and connect customers, suppliers, factories and internal teams throughout the entire order-to-delivery process.

• Enter and manage customer sales orders
• Verify order details, pricing, approvals and lead times
• Place purchase orders with suppliers and manufacturing locations
• Follow up on production and delivery timelines
• Keep customers and internal teams informed about progress or changes
• Coordinate invoicing and shipping documentation
• Maintain accurate records in line with company standards
• Build professional relationships with customers, suppliers and colleagues

You will work with Zendesk and other internal order-management tools. Full process and system training will be provided, together with structured onboarding and support from an experienced buddy.

• Work on high-value international projects, including solutions for data centres and smart buildings.
• Learn the complete order-to-delivery process and gain practical experience in customer service, supply chain and order management.
• Collaborate globally with Sales, Product, Pricing, suppliers and factories across Europe, the United States and Asia.
• Build transferable skills for future growth in order management, supply chain, procurement or customer operations.

• Working proficiency in English
• A structured and detail-oriented approach
• Confidence working with multiple tasks and systems
• Proactive communication and willingness to ask questions
• Good MS Office skills
• Relevant education or experience in administration, customer support or a similar area

• Previous experience in customer service, order management, supply chain, procurement or logistics is an advantage. Knowledge of another European language is also welcome.

We also welcome motivated graduates with relevant student work or internship experience.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.

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