Client Operations Account Executive

This role is focused on managing client complaints, disputes, and operational matters while maintaining high standards of service and accountability.
You will act as a key point of contact for clients, ensuring issues are investigated thoroughly and resolved fairly and efficiently.
The position combines client relationship management with SLA monitoring, reporting, risk identification, and operational administration.
You will collaborate with teams such as Operations, Compliance, and Legal to address complex cases and identify systemic improvements.
Your work will contribute to stronger client relationships, improved processes, and consistent adherence to contractual and regulatory requirements.
The role requires someone who can balance strategic thinking with hands-on execution in a fast-paced, deadline-driven environment.
It offers an opportunity to develop broad operational and client-management expertise within a collaborative and internationally oriented team.

• Previous experience in a client-facing account management, account support, administration, or operations role.
• Strong operational and administrative experience, with exposure to account management or client-service environments.
• Experience managing customer or client complaints and resolving issues in a structured and professional manner.
• Experience with data consolidation, basic analysis, reporting, and operational performance tracking.
• Experience reconciling invoices and working with financial or contractual information.
• Good understanding of contractual obligations and the importance of meeting agreed service commitments.
• Banking or financial-services experience is advantageous, although relevant experience from other sectors is also valued.
• Strong numerical ability and high level of computer literacy, particularly with Microsoft Office.
• Advanced Excel skills are essential, including the ability to work confidently with operational data and reporting.
• Excellent written and verbal English communication skills; knowledge of a second European language is desirable.
• Ability to communicate effectively with diverse internal and external stakeholders and adapt communication to different audiences.
• Strong attention to detail, accuracy, and documentation skills.
• Ability to work effectively under pressure while managing tight deadlines and competing priorities.
• Strong problem-solving abilities, with the judgment to identify issues, support resolution, and recognize when escalation is required.
• Proactive and independent approach, with the initiative to identify opportunities and take action without constant supervision.
• Commercial awareness and an interest in operational efficiency, service quality, and positive client outcomes.
• Collaborative working style, with an understanding of how different business functions interact and contribute to overall performance.
• Ability to think strategically while remaining comfortable taking a hands-on, tactical approach to operational challenges.
• Curiosity and open-mindedness when evaluating problems, opportunities, and potential improvements.
• Flexible, adaptable, and willing to support different responsibilities when business needs require it.
• Positive, practical, and service-oriented mindset with a willingness to contribute wherever needed.