IT Operations Administrator

The IT Operations Administrator will play a key role in delivering reliable, secure, and effective technology support for a distributed, fully remote workforce. This hands-on position spans endpoint management, identity and access administration, SaaS platforms, and the full employee technology lifecycle. You will independently investigate complex technical issues and drive operational improvements from initial analysis through implementation and validation. By combining strong troubleshooting skills with scripting, automation, and AI-assisted tools, you will help reduce repetitive tasks and improve service reliability. You will also strengthen security, streamline employee experiences, and ensure technology systems remain well managed as the organization grows. Collaboration with IT, Security, People, and business teams will be essential to delivering scalable, employee-focused solutions.

• At least 5 years of experience in IT operations, systems administration, endpoint management, or technical support.

• Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration.

• Experience with Iru/Kandji, Jamf, or a comparable mobile device management (MDM) platform.

• Experience administering Okta, Google Workspace, and modern SaaS applications, with working knowledge of SSO, user provisioning, groups, permissions, and access lifecycle management.

• Strong troubleshooting skills across devices, browsers, identity systems, connectivity, and application integrations.

• Demonstrated ability to independently resolve complex technical issues and deliver IT system or workflow improvements, including assessing dependencies, testing changes, communicating employee impact, validating outcomes, and recognizing when escalation is appropriate.

• Experience building or adapting scripts and workflow automations to reduce repetitive work, troubleshoot issues, and maintain reliable processes. Familiarity with GAM, APIs, Bash, or Python is preferred.

• Experience using AI-assisted tools to improve IT workflows, with sound judgment regarding sensitive data, output validation, and situations requiring human review.

• Clear written and verbal communication skills, with the ability to explain technical issues to employees with varying levels of technical knowledge.

• Ability to work effectively in a distributed, fast-paced environment while collaborating across IT Engineering, Security, People, and business teams.