PS Operations Manager

We are seeking a results-driven Professional Services Operations Manager to lead and optimize operational processes for a global Professional Services organization. In this role, you will drive operational excellence across systems administration, resource planning, capacity forecasting, reporting, and process improvement. You will serve as a strategic partner to leadership, ensuring teams have the tools, data, and workflows needed to deliver customer projects efficiently and consistently. You will also oversee and develop operations team members while collaborating with stakeholders across delivery, finance, sales operations, and IT. This fully remote opportunity is ideal for an analytical and hands-on leader who enjoys building scalable processes, leveraging technology, and turning operational insights into measurable business improvements.

• At least 5 years of experience in Professional Services Operations, Resource Management, Business Operations, or a related function, preferably within a SaaS or enterprise software environment.

• Hands-on experience administering, configuring, or managing Professional Services Automation platforms or comparable enterprise business applications.

• Demonstrated knowledge of system configuration, workflow management, data governance, reporting, and end-user support.

• Experience with Professional Services resource planning, utilization management, capacity forecasting, or project operations.

• Strong analytical skills and the ability to interpret operational data and translate findings into practical business recommendations.

• Proven ability to improve processes, systems, and reporting within a growing or complex organization.

• Proficiency with Excel and enterprise reporting and analytics tools.

• Strong problem-solving skills, with the ability to translate business requirements into effective system configurations and operational processes.

• Excellent project management, organizational, and prioritization skills, including the ability to manage multiple initiatives simultaneously.

• Strong communication and stakeholder management skills, with the ability to influence and collaborate across functions.

• Experience leading, coaching, or supervising team members, with the ability to balance immediate operational needs and long-term improvements.

• A proactive, independent approach, with a strong sense of ownership and the ability to drive initiatives through implementation.

Preferred qualifications:

• Direct experience administering Cloud Coach or a similar Salesforce-native PSA solution.

• Experience with Salesforce administration, configuration, or reporting.

• Experience supporting global or geographically distributed Professional Services teams.

• Familiarity with Professional Services financial and operational metrics, including utilization, backlog, capacity, and revenue forecasting.

• Experience integrating PSA platforms with CRM, finance, reporting, or resource management systems.

• Background in process automation, system enhancements, or operational transformation.

• Previous formal people management experience.