Restaurant Manager Assistant

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Create an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires a staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest.

• →Daily evaluation of restaurant service performance, coordination of timely food production.
• →Participates in evaluation of food products, kitchen employee performance, and development of products consistent with our market position.
• →Develop a selection & pricing strategy of all liquors, wines and beers with supervision of their procurement (via invoicing and inventory).
• →Create systems to help balance priority issues & timely deadlines through email management and support other practices.
• →Refer or delegate business issues or questions to others for resolution on behalf of team.
• →Track action items using a follow-up system, tool or process, communicate and report on status.
• →Follow through on all invoices to ensure approvals and checks are cut in a timely manner, and support monthly team budget reconciliation processes as necessary, prepare expense reports.
• →Run onboarding process for new hires, assist with special projects on an as-needed basis, including managing and tracking projects.
• →Perform general office duties such as greeting scheduled visitors, ordering supplies, shipping, mail distribution, answering phones, filing, copying, faxing, and more.
• →Greet and welcome all guests, follow up with service complaints graciously, provide guests with information about the restaurant and area.
• →Assist in directing daily activities and assignments of food and beverage staff, ensure coverage, develop and communicate departmental strategies and goals.
• →Assist in leading service education through effective communication, training & development programs, performance management and consistent evaluation of service standards.
• →Foster opportunities for your team to learn, grow, and develop their skills.
• →Assist the GM with any required paperwork, including forms, reports, and schedules in an organized and timely manner.
• →Coordinate service area maintenance with floor management, employees and any outside services. Your team should receive regular, timely, and honest evaluations of their performance through the Kimpton Check-In process.
• →Assist the Director of Food & Beverage in building financial objectives on an annual basis through the budget process.
• →Assist in meeting the financial targets in the sales area by executing and improving the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards, and effective utilization of marketing funds.
• →Help meet the budget in all areas of cost control with a consistent focus on the cost of sales and payroll.
• →Responsible for communicating with management, employee and accounting staff, identifying developed personnel and providing the necessary training as positions open.
• →All personnel should receive regular, timely and honest evaluations of their performance through the quarterly Kimpton Check-In.
• →Implement and conduct ongoing training programs for new and existing management and employee staff.
• →Responsibility for the daily cleanliness of the restaurant both internally and externally by coordinating kitchen cleanliness and service area maintenance with the Director of Food & Beverage and Chef(s).
• →Assist the Chef(s) on menu engineering such as seasonal specials.
• →Assist with training and communication to all staff.
• →Lead and coordinate the planning and execution of special events on and off property, act as representation of the property at said events.
• →Ensure all staff has completed all appropriate trainings and certifications that may be required.
• →Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and coach employees; address complaints and resolve issues or concerns.
• →Work with the restaurant team, IRD team, bar team, and banquet team.
• →Supervises all service employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• →Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
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• High School Diploma is preferred.
• 3 years of experience within hospitality or similar industry is preferred.
• Flexible schedule, able to work weekends and holidays.
• Present research in an organized fashion.
• Advanced skills in the use of Microsoft Office Suite, as well as working knowledge with specific applications such as payroll, HR systems, and SharePoint.
• Comfort with ambiguity at times and can think on your feet.
• Inventive and resourceful problem solving skills.
• Excellent follow-through on completion of tasks and responsibilities with a high degree of quality control and confidentiality.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.