Founding US Solutions Engineer

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  Lead discovery and demos, translating customer requirements into integration designs

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  Create technical proposals covering architecture, security, and implementation approach

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  Partner with AEs to close complex deals with engineering and executive stakeholders

• Own the technical relationship from POC to signed contract through production deployment

• Build implementation plans, troubleshoot API issues, and unblock customers directly

• Serve as the escalation point until customers are live and successful

• Create demo environments, code samples (Python, Node.js), and Postman collections

• Write integration guides, architecture diagrams, and troubleshooting documentation

• Develop sales collateral: security questionnaire responses to technical one-pagers

• Document repeatable playbooks for discovery, scoping, and implementation

• Feed customer insights to Product/Engineering to shape the roadmap

• Help define hiring and onboarding as we grow the team

• 4+ years in Solutions Engineering, Sales Engineering, or technical customer-facing roles at a B2B SaaS company

• Hands-on experience with APIs - you can read documentation, write sample code, and debug integration issues

• Track record working complex deals with technical and non-technical stakeholders - consistent deal value of $100k-150k+

• Strong communication skills: you can whiteboard architecture with engineers and explain value to executives

• Comfort with ambiguity and building things from scratch

Ownership end-to-end. A customer isn't "handed off" when the contract is signed - you own the relationship from first technical call through successful go-live and beyond. Problems that surface in implementation are your problems to solve, not someone else's.

Written thinking. We use long-form documents to make decisions and share context. You'll write implementation plans, technical briefs, and customer-facing documentation that help the whole team move faster. If you prefer talking through everything in meetings, this isn't the right fit.

High-performance, high-support. We're a small team of people who are exceptional at what they do. Ex-founders, and operators who've built at scale before. We hold a high bar and give you the autonomy to meet it. We also celebrate wins together (roughly once a week for big releases, closings, or milestones).

Bias Towards Action, and high agency: We are building - if we need a resource, we create it. If a process needs improvement, we refine it. We take the initiative and ownership on everything we own, and don’t wait for permission.

In-person by default. We believe the best work happens together. This role is on-site in NYC 4+ days per week.

• You prefer fully remote work

• You want a purely post-sales or purely pre-sales role

• You need extensive structure and hand-holding to be effective