Operations Support Coordinator

Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction. 

Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.  

Manage real-time inquires while keeping track of and responding to commitments  

Act as Project Manager and Vendor liaison as needed. 

Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.  

Ensure work orders are thoroughly created to resolve the current needs and issues of the homes  

Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager 

Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship  

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices   

Enter information into our database and ensure consistency and accuracy  

Demonstrate professionalism in communication, relationship development, customer service, etc.  

Shift flexibility may be required   

Foster a positive team environment  

Ensure confidentiality and accuracy of internal and external data  

Perform ad-hoc projects and other duties as assigned  

Assist in training team members and provides constructive feedback as necessary  

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers  

Performs work under general supervision; carefully reviews the details and accuracy of work performed   

High school diploma required  

4+ years of customer service experience preferred  

Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating  

Mastery of Lessen’s One platform is strongly preferred 

Advanced troubleshooting knowledge and ability to articulate   

Ability to communicate industry language   

1-3 years of experience preferred 

Property maintenance experience 

Trades knowledge