Operations Manager - University College

The Operations Manager – University College manages day-to-day operational and financial functions for University College. This includes oversight of departmental budget, front desk operations, program logistics, scholarship administration, event planning, and compliance tracking.

• Manage various operations and administrative services related to procurement, financials/budgeting, and travel.

• Ensure compliance with policies related to HR, finance/budget/accounting, travel, facilities, etc.

• Assist with operational budget and fiscal year-end processes, expenditure tracking, and financial reporting.

• Process invoices, manage scholarship funds, and manage foundation accounts.

• Assist with travel arrangements, spending authorizations, and expense reconciliation.

• Identify opportunities for cost savings and revenue growth.

• Supervise full-time Administrative Coordinator.

• Supervise front desk staff, including student workers.
• Collaborate with internal stakeholders, such as the department head, to identify and address facility-related needs and issues.
• Oversee front desk operations, ensuring excellent customer service for students and visitors.
• Manage hiring, training, scheduling, and performance evaluation of student workers.
• Track quality assurance, set student employee goals, and manage staffing needs for efficient operations.
• Assist with developing and implementing internal procedures to improve operational efficiency.
• Act as backup for the SEP functions, assisting with student worker processes and onboarding.

• Review and summarize scholarship applications based on GPA, test scores, financial need, essays, and other metrics to assist in awarding annual scholarships (45-70 scholarships/year).
• Coordinate scholarship recognition and award programs.
• Submit necessary university forms for food and vendor contracts related to events.
• Organize University College Advisory Board annual meetings and communicate with board members.
• Liaise with vendors for event logistics and coordination.
• Assist with travel arrangements.
• Coordinate University College participation in LSU Giving Day.

• Provide back-up support for other administrative functions during peak periods or staff absences.
• Participate in departmental meetings, trainings, and professional development.
• Perform other duties as assigned.

Bachelor's degree and 3 years of related experience

Experience working in higher education or a student services environment.

Experience with Microsoft Office Suite and student information systems.

• Demonstrated ability to provide exceptional customer service in a fast-paced, high-volume environment.
• Experience handling multiple priorities while maintaining professionalism and attention to detail.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.