Account Manager

Our EMEA Sales team is a high-impact, entrepreneurial group driving both customer acquisition and expansion across diverse markets. As we continue to scale, we are strengthening our presence in the DACH region with a dedicated Account Manager based in Munich.

We are hiring an Account Manager focused on the DACH mid-market segment (200–500 employees). This role will own and grow an existing book of business, previously managed and now transitioning, while also driving additional pipeline within the territory.

This is a hybrid “expand + selective land” role, with a strong focus on customer value, adoption, and revenue expansion.

You will be responsible for managing and growing accounts, identifying new use cases, and positioning Make as a critical platform across operations, revenue, and IT teams.

• Manage a portfolio of mid-market DACH customers (200–500 employees)
• Drive net revenue retention through expansion, upsell, and cross-sell
• Build multi-threaded relationships across business and technical stakeholders

• Identify new use cases and departments where Make can deliver value
• Increase adoption (users, workflows, complexity of use cases)
• Partner with customers to scale automation across their organization

• Generate additional pipeline within your accounts and territory
• Collaborate with BDRs, Marketing, and Partners to source new opportunities
• Maintain a healthy balance between expansion and new logo contribution

• Ensure customers achieve measurable business outcomes with Make
• Act early on risks and partner with Customer Success when needed
• Position Make as a strategic platform, not just a tool

• Own the full commercial cycle for expansion and mid-market deals
• Maintain strong discipline on qualification (MEDDPICC), next steps, and forecasting
• Deliver consistent performance against revenue targets

• Work closely with Solutions Engineering, Customer Success, Marketing, and Partners
• Contribute feedback to Product and GTM teams based on customer insights

• 1–3 years of experience in B2B SaaS sales (Account Management or Sales)
• Experience selling into or managing accounts in the DACH region
• Proven ability to drive expansion or manage revenue within existing accounts

• Fluent in German and English (mandatory)
• Strong understanding of DACH business culture and buying processes

• Ability to manage multiple stakeholders and navigate complex accounts
• Structured approach to pipeline, forecasting, and deal execution
• Comfortable balancing expansion and light hunting

• Ownership-driven and autonomous (Munich hub, remote market)
• Curious and solution-oriented, with interest in automation and AI
• Strong communicator with a customer-first mindset

• Familiarity with CRM tools (Salesforce preferred) and sales engagement tools
• Ability to understand and position technical workflows and automation use cases

🤝 We roll together - We embrace different ideas to grow together and create powerful solutions. 

🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits. 

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.  

Accessibility and Candidate Notices