Account Manager

The role

You'll be the person who holds the client relationship together. As an Account Manager, you're the main point of contact for the clients you work on. The one who keeps things moving, spots problems before they become issues and makes sure the agency is delivering what it promised. You're running accounts, managing upwards and downwards, and starting to think commercially. The briefs are interesting, the clients are serious about their brands and the people around you care about the work.

About Mammoth

We're a brand consultancy that specialises in clever answers to challenging questions. We work with world-leading universities, life sciences organisations, environmental leaders and ambitious brands to help them define what they stand for, where they compete and what comes next. Our offices are in Belfast and London, and our clients are spread across the UK, Europe, Canada and the US.

Who you'll work with

Day to day, you'll work closely with the wider Client Services team, including Account Directors and Account Executives, as well as our Strategy and Creative teams including Designers, Copywriters, Finished Artists, Videographers, Editors and Production Managers. You'll also work with Finance on billing and forecasting. On the client side, you'll be a trusted point of contact for marketing teams, brand leads and senior stakeholders. You'll report to a senior lead in the Client Services team.

What you'll do

Run client accounts day to day. Manage critical paths, write contact reports, proof work and make sure everything going out the door meets the brief and the brand guidelines. Attend and lead client meetings and briefings, capture feedback clearly and keep internal teams briefed and on track. Interrogate briefs properly, push back where needed and expand them so the creative team has what they need to do their best work. Review creative output and give clear, constructive feedback. Keep an eye on budgets and forecasts, flag issues early and feed into monthly and quarterly billing plans. Use our job management system, for quotes, POs and invoices. Support new business activity and pitches when needed. Liaise with third-party suppliers and attend shoots when required.

What we're looking for

You're organised, good with people and able to hold your own in a client conversation. You write clearly, notice the details and keep your head when things get busy. You're comfortable taking responsibility for quality, for deadlines, for budgets and you take ownership and get on with things. You'll typically have two to three years of experience in a brand or marketing environment. A degree in Marketing or similar is a good foundation, though it's the attitude and ability that matter most.

What we offer
We're a growing team based in Belfast and we work hard and have a good time doing it. You'll get exposure to a genuinely varied client base across education, life sciences, large corporates and sport and entertainment, with real room to grow as the agency does. Beyond that: 33 days annual leave including bank holidays plus your birthday off, hybrid working (3 days in the office, 2 wherever works), a city-centre office, a competitive salary, workplace pension and flexible hours when you need them.