Restaurant Manager (m/f/x)

The Restaurant Manager is responsible for the leadership, management and performance of the operations of Brasserie Alfa. The role is accountable for delivering exceptional guest experiences, developing a high-performing team and contributing to the restaurant's operational and financial success.
Working in partnership with the Head Chef, the Restaurant Manager ensures alignment between service excellence, operational efficiency and business objectives.

Managing Day-to-Day Operations
•    Lead and oversee the day-to-day front-of-house operations of Brasserie Alfa, ensuring a consistently high level of service, efficiency and professionalism. 
•    Maintain service, cleanliness, presentation and sanitation standards across all restaurant areas. 
•    Ensure operational readiness at all times through appropriate staffing, scheduling and resource allocation. 
•    Monitor service execution and guest flow to ensure operational, financial and guest satisfaction objectives are achieved. 
•    Support service teams during peak periods and lead by example through active floor presence. 
•    Drive continuous improvement initiatives to enhance operational performance and guest experience. 
•    Ensure compliance with Marriott brand standards, company policies and local regulations.

Leading Food and Beverage Team
•    Lead, inspire and develop a high-performing front-of-house team through effective communication, coaching and accountability. 
•    Create an environment built on trust, respect, collaboration and mutual support. 
•    Act as a role model, demonstrating the highest standards of professionalism, hospitality and leadership. 
•    Establish clear performance expectations and provide regular feedback and development opportunities. 
•    Identify team training and development needs and ensure appropriate learning opportunities are implemented. 
•    Maintain productivity, engagement and service excellence across all areas of responsibility. 
•    Promote a culture of ownership, teamwork and continuous improvement. 
•    Ensure compliance with all Food & Beverage policies, procedures and service standards through ongoing training, supervision and follow-up. 
•    Ensure compliance with all applicable health, safety, food handling, sanitation and alcohol service regulations. 
•    Foster open and collaborative communication within the team and across departments.

Ensuring Exceptional Customer Service
•    Champion a guest-centric culture and consistently deliver memorable dining experiences. 
•    Act as the face of Brasserie Alfa, building strong relationships with guests and local clientele. 
•    Lead service excellence initiatives and ensure guest expectations are consistently exceeded. 
•    Monitor guest feedback, satisfaction scores, online reviews and service trends. 
•    Handle guest concerns and complaints professionally, ensuring effective resolution and service recovery. 
•    Empower team members to take ownership of guest satisfaction and guest engagement. 
•    Meet and interact regularly with guests to gather feedback and strengthen guest loyalty. 
•    Ensure excellence throughout the entire guest journey, from arrival to departure. 
•    Implement corrective actions and continuous improvement initiatives based on guest feedback and operational observations.

People Leadership & Human Resources Management
•    Lead, develop and inspire the front-of-house team by providing clear direction, setting performance expectations and holding team members accountable for results. 
•    Conduct regular performance discussions, coaching sessions and formal performance reviews to support individual development and operational excellence. 
•    Identify training and development needs, implement learning initiatives and ensure team members have the skills and knowledge required to succeed in their roles. 
•    Foster a positive, inclusive and respectful work environment where all associates are treated fairly, consistently and with dignity. 
•    Promote employee engagement, well-being and retention through effective communication, recognition and development opportunities. 
•    Maintain an open-door policy and actively seek employee feedback to identify concerns, improve engagement and strengthen team performance. 
•    Ensure recognition and celebration of individual and team achievements across all areas of responsibility. 
•    Partner with Human Resources on recruitment, onboarding, performance management, disciplinary processes and talent development initiatives. 
•    Build a culture of accountability, collaboration and continuous improvement aligned with Marriott values and the culture of Brasserie Alfa. 
•    Ensure all associates receive ongoing training and coaching to consistently meet and exceed guest expectations.

Workforce Planning & Legal Compliance
•    Prepare, review and approve employee schedules to ensure appropriate coverage based on business demands and operational needs. 
•    Ensure all schedules, working time arrangements and staffing practices comply with applicable labor laws, collective agreements, company policies and local regulations. 
•    Monitor working hours, breaks, overtime, rest periods, leave balances and staffing levels to ensure full legal compliance and responsible workforce management. 
•    Take appropriate action to address attendance, conduct, performance or compliance issues in a timely and professional manner. 
•    Maintain accurate records and documentation in accordance with company policies and legal requirements. 
•    Ensure a safe, respectful and compliant working environment by adhering to all applicable employment, health & safety and regulatory obligations.

Financial & Business Performance
•    Support the achievement of departmental revenue, profitability and productivity objectives.
•    Manage labor costs through effective workforce planning and scheduling.
•    Monitor departmental expenses and identify opportunities to improve efficiency.
•    Contribute to budgeting, forecasting and financial planning activities.
•    Analyze business performance indicators and implement actions to drive continuous improvement.
•    Support initiatives aimed at increasing covers, average spend and overall restaurant profitability.
•    Demonstrate sound commercial judgement and business acumen.
•    Oversee department purchasing activities and invoice approval processes in accordance with company procedures.

Partnership with the Head Chef
•    Work in close partnership with the Head Chef to ensure a seamless guest experience and operational excellence.
•    Foster strong collaboration between front-of-house and back-of-house teams.
•    Align service and culinary execution to uphold the identity and quality standards of Brasserie Alfa.
•    Collaborate on menu launches, seasonal offerings, events and promotional initiatives.
•    Support a culture of shared accountability and mutual respect.
•    Partner with the General Manager, Head Chef, Sales & Marketing Team to support the overall success and reputation of Brasserie Alfa.

Additional Responsibilities
•    Prepare and communicate operational reports, recommendations and performance updates to the General Manager.
•    Analyze operational challenges and implement effective solutions.
•    Remain informed of market trends, competitor activity and guest expectations.
•    Represent Brasserie Alfa professionally within the hotel and the local community.
•    Perform other duties as assigned by the General Manager.

COMPENSATION

• Salary range: 60K/year. This position is bonusable. Final offer will depend on experience, qualifications and internal equity.

LANGUAGE & WORK AUTHORIZATION

• A good command of French and English is essential.
• Luxembourgish and/or German would be considered an asset.
• Applicants must be legally authorized to work in Luxembourg at the time of application.

WHAT WE OFFER

Join Our Team and Enjoy Exceptional Perks

At Marriott International, we believe in taking care of our associates so they can take care of our guests. When you join our global family, you will benefit from a supportive environment designed to help you grow and thrive.

• Explore Rates: Discover the world with your loved ones through special discounted rates at Marriott hotels worldwide.
• Lunch support on working days: Designed to make your daily routine more convenient and enjoyable.
• Development Opportunities: We are committed to your growth through professional development, training and international career opportunities.
• Diverse and Inclusive Culture: Join a team that values diversity, inclusion and collaboration in an international environment.
• TakeCare Program: Our TakeCare initiatives support well-being, community and personal growth, in line with Marriott’s people-first culture.

Discover why Marriott International and Luxembourg Marriott Hotel Alfa can be the right place to build your career.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.