CRM Administrator

• Responsible for CRM releases, features & best practices, making recommendations to leadership as appropriate • Evaluate, recommend, and integrate additional technology tools into Sales Operations applications to meet business requirements and objectives • Lead training for CRM and provide ongoing training as needed to current and new users. • Assist with the testing of new or existing features, and or updates and the effect of application changes to current or new systems. • Effectively act as the liaison between our users, vendors, and IT teams Requirements Strong knowledge of CRM business processes. Good knowledge of business analysis and requirements documentation.