Growth Account Manager DACH

At Mobilexpense, we're on a mission to simplify expense management for finance teams, HR departments, and employees across Europe.

Trusted by more than 3,000 customers, we're entering an exciting new phase of growth. While winning new customers remains important, we believe some of our biggest opportunities already exist within our customer base.

That's why we're building a dedicated Growth Account Management function.

As a Growth Account Manager, you'll work closely with Customer Success to identify expansion opportunities, strengthen customer relationships, and help our customers get even more value from Mobilexpense.

If you're passionate about consultative selling, relationship management, and building long-term commercial partnerships, we'd love to meet you.

As Growth Account Manager, you'll own the commercial growth of an existing portfolio of customers across the DACH market.

Working alongside Customer Success Managers, you'll identify expansion opportunities, lead commercial conversations, renew contracts and help customers adopt additional products, features, and services that create measurable business value.

This is not a reactive account management role.

You'll proactively analyze customer data, identify buying signals, create structured engagement plans, and build a scalable account growth motion that helps both your customers and Mobilexpense succeed.

You'll also play an important role in defining how Account Management evolves as we continue to scale our commercial organization.

• Own expansion ARR growth across your customer portfolio

• Identify upsell, cross-sell, and expansion opportunities

• Lead commercial conversations from opportunity through negotiation and close

• Consistently achieve expansion revenue targets

• Develop account growth strategies for your assigned customers

• (Co-)Manage customer escalations

• Work closely with Customer Success Managers to identify commercial opportunities

• Participate in regular account reviews and success planning

• Translate customer success into commercial growth opportunities

• Ensure a seamless customer experience throughout the expansion journey

• Analyse customer usage, CRM insights, and commercial data to uncover new opportunities

• Conduct regular business reviews and strategic check-ins with customers

• Develop structured touchpoint plans together with Customer Success

• Create scalable playbooks for customer engagement and expansion

• Help define best practices for customer growth

• Improve processes, reporting, and account planning

• Share customer insights with Product, Marketing, and Sales

• Contribute to building a high-performing commercial organization

You enjoy building lasting customer relationships, but you're equally motivated by commercial results.

You naturally spot opportunities others overlook and enjoy helping customers discover additional value.

You combine strong relationship-building skills with commercial curiosity and a structured way of working.

• 4+ years of experience in Commercial Account Management or Customer Success B2B SaaS roles

• Experience managing commercial customer relationships and escalations

• Proven track record of growing existing accounts through upsell or cross-sell

• Strong consultative communication and negotiation skills

• Experience in identifying upsell opportunities based on CRM data and customer insights

• Native German speaker with professional English proficiency

• Strong analytical thinking and AI proficiency: all team members are expected to demonstrate strong analytical capabilities and make smart use of AI tools, whatever helps them work smarter and drive results in their role.

• Experience working closely with Customer Success teams

• Additional SaaS or subscription business experience

• Experience using HubSpot or similar CRM platforms

• Background in HR Tech, FinTech, Expense Management, ERP, or related software

• Build a new function. This is an opportunity to help shape how Account Management operates within a growing European SaaS company. Your ideas, processes, and experience will directly influence how we engage and grow our customer base.

• High ownership: you'll have the freedom to develop your own account strategies, identify opportunities, and build scalable ways of working together with Customer Success.

• Make a visible impact: your success directly contributes to customer growth, revenue expansion, and long-term company success.

• Work across the business: collaborate daily with Customer Success, Product, Marketing, Sales, and Leadership in a highly international environment.

• Grow with us: as Mobilexpense continues to scale, there will be opportunities to expand your responsibilities or specialize further.

• Get rewarded: benefit from a competitive salary and performance-based bonus partially focused on expansion ARR growth

• A place to make an impact. You'll join a company where commercial thinking, ownership, and collaboration are valued and where you'll have the opportunity to shape the future of customer growth. If you're excited by the idea of combining relationship management with commercial growth, and you want to help build the next generation of customer expansion at Mobilexpense, we'd love to hear from you!