Shop & Cafe Manager

We are looking for a shop and café manager for the Monocle pop-up shop at Hotel Steffani in St Moritz.

Monocle is an independent media brand with a global reputation for its coverage of international affairs, design, travel, fashion and more. Launched in London in 2007, the business includes our famed magazine, daily newsletters, a round-the-clock radio station and international events, as well as thriving shops, e-commerce and cafés. With HQs, bureaux and shops in Paris, Zürich, Tokyo, Merano and Hong Kong, we are a global team and proud to be a vital source of inspiration, analysis and ideas for our discerning audience.

We are looking for a full-time shop and café manager for our pop-up shop at Hotel Steffani in St Moritz, running from early December until the end of March 2027. Our shops stock a mix of Monocle magazines and books, collaborations and products from our favourite companies and craftspeople around the world.

The successful candidate will oversee the daily operations of the shop and café, ensuring excellent customer service, strong sales performance and smooth day-to-day operations. The manager will be responsible for stock management, visual merchandising, reporting and maintaining Monocle’s high standards across both retail and hospitality.

The role also includes managing and supporting one part-time team member, overseeing staff schedules and ensuring the efficient running of the pop-up throughout the winter season. Our ideal candidate will have previous experience in retail or hospitality management, a keen interest in world affairs, business and design, and a passion for printed matter. They will be an ambassador for our brand with the ability to lead by example and operate efficiently and productively in a lively retail and hospitality environment.

The pop-up shop will also serve takeaway coffees. Previous barista experience would be an advantage, though training will be provided. A keen eye for detail, a creative mindset, strong organisational and leadership skills and a passion for delivering excellent service, as well as the flexibility to work on weekends, are essential traits. Proficiency in oral and written English and German is essential. Knowledge of an additional language would be an advantage.